Fds Urgent Cancer Administrator

Job summary The post holder is responsible for the patient's journey from receipt of referral to post holder will provide a proficient and effective system, in order to achieve the Trust's28-day faster diagnosis standard.
To identify, analyse & resolve issuesrelating to the patient pathway and escalate any capacity issues to the Directorate.
The post holder will incorporate the use of all the Trusts systems including E-Referral PatientAdministration system, I-portal & any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.Most members of staff in the Trust have a responsibility for supporting the delivery of Planned Care Services, and the achievement of Cancer and RTT targets, whether in a supportive role, or in terms of providing hand-on care.
Application of the national rules and guidance is critical in relation to treating patients in a timely manner and chronologically, whether by clinical priority or in terms of length of wait.
As part of the administrative support structure, the post-holder is responsible for adhering to the Trust's Access Policy and Standard Operating Procedures.
Thepost holder will also require excellent communication and interpersonal skills and the ability to work flexibly is essential.
The post-holder will ensure that confidentiality as outlined in the Data Protection Act 1998 is adhered to at all times.
Main duties of the job Undertake clerical duties, providing and receiving routine information requiring tact or persuasive skills.
Contact patients via telephone to book their outpatient appointment in accordance to Trust set up ad hoc outpatient clinics as and when required.Communicate tactfully with patientsMonitoring the number referrals received, escalating any capacity issues to the Directorate to comply with waiting time that the patient Access Policy is adhered to at all times and communicate any issues accordingly.Emailing information to patients regarding their appointmentTaking direction from the Directorate when booking patient appointments.Manually uploading the patient's document information from E referral onto Iportal in readiness for the patient's outpatient appointment.
Deal with enquiries where there may be barriers to understanding.Required to maintain and keep current the skill sets required for the post Knowledge of Trust systems, E referral (RAS), Careflow, Patient administration System Somerset and iPortal.Resolves issues relating to appointments, or any general information provided by the patient when rearranging or cancelling anappointment or booking into a tasks to meet service requirements.Ensuring that all new referrals received are logged ensuring a high level of accuracy on Careflow within the required timescales as per the Access Policy.
Please see job description and personal spec for full details About us University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country.
Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research.
We are the specialist centre for major trauma for the North Midlands and North Wales.All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent.
We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.
In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver.
Our employees are as important as our patients and the population that we serve.
Job description Job responsibilities Key Areas/Tasks To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills.
To contact patients via the telephone to book their outpatient appointment in accordance to Trust targets.
To set up ad hoc outpatient clinics as and when this is required.
Communicate tactfully with patients to book an appointment, answering any non medical questions the patient may have regarding their outpatient appointment.
Monitoring the number referrals received and escalating any capacity issues to the Directotate to comply with waiting time targets.
Ensure that the patient Access Policy is adhered to at all times and communicate any issues accordingly.
Emailing any appropropriate information to patients regarding their appointment Taking direction from the Directotate when booking patient appointments.
Manaully uploading the patients referral and any other relevant information from E-referral onto Iportal in readiness for the patients outpatient appointment.
Communicate with patients and their relatives who are telephoning to update their personal details and change or cancel appointments.
Deal with enquiries where there may be barriers to understanding.
Should have GCSE Maths and English (grade C or above), or equivalent qualifications, or have at least 1 years experience in a customer service environment.
Required to maintain and keep current the skill sets required for the post Knowledge of Trust systems, E referral (RAS), Careflow, Patient administration System Somerset and iPortal.
Knowledge of Outpatient procedures and processes Good working computer based knowledge and practical ICT skills.
Keyboard skills including Excel, Word & Microsoft Outlook.
Navigation across multiple internal systems At least 1 year working in a patient environment including customer service Answer telephone queries from patients and relatives and will ensure all patient demographics are correct on any contact with patients.
Resolves issues relating to appointments, or any general enquiries.
Record information provided by the patient when rearranging or cancelling an appointment or booking into a clinic.
Be responsible for ensuring that the email account is monitored on a daily basis.
Plan their own tasks to meet service requirements.
Ensuring that all new referrals received are logged ensuring a high level of accuracy on Careflow within the required timescales as per the Access Policy.
Input data onto Careflow other Trust systems and software.
Provide non-clinical advice, information to patients and relatives May be responsible for first line complaints Follow Standard Operating Procedures where appropriate and Trust Policies as appropriate.
The post holder will be responsible for completing their mandatory training annually as required.
The post holder is required to ensure their own work area is kept clean and tidy.
Have a personal duty of care in relation to equipment, resources and maintain stock control.
The post holder will demonstrate duties to less experienced/new staff including trainee clerical officers on rotation.
The post holder will search for patients using Careflow to ensure the correct patient is identified and correcting patient demographics when incorrect.
The post holder is expected to employ tact and diplomacy with all patients and staff when dealing with problems encountered and to refer to a supervisor if necessary to resolve issues beyond their capabilities.
The post holder will be sitting for data input for prolonged periods of time.
Requires concentration with regular interruptions during the working day.
The post holder may have to deal with irate patients/customers, complaints over the telephone.
The post holder will occasionally be exposed to emotional or distressing circumstances and referring to a supervisor when necessary.
Will be working with a computer screen throughout a proportion of the day.
To participate in personal objective setting and review, including the creation of a personal development plan and the Trusts appraisal process.
Person Specification Qualifications Essential Competent IT skills 3 GCSE's C or above or equivalent Desirable Admin experience Skills & Experiance Essential Knowledge of national Cancer targets/pathways Working within an NHS Trust Desirable Experience of working within Cancer Services