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Job purpose Reporting directly into the M&E Works Manager, the post holder will support the successful management of the maintenance, repair and replacement obligations to the Grounds, Windows, Fabric and Pest services to the Newcastle Estate PFI project.
The Works Assistant will undertake the complex coordination of multiple project stakeholders including but not limited to clients, customers, out sourced suppliers and internal resource.
The Works Assistant will liaise with the Estate based team with the aim of delivering contract obligations in a safe, compliant and cost effective manner whilst demonstrating 'value for money to the clients.
This is a key client facing role.
The Estate is made up of three sites within 15 miles of Newcastle upon Tyne city centre.
The ideal candidate will live within a reasonable travelling distance from our offices in Longbenton, NE98 1ZZ.
Responsibilities Ensure the CAFM (Maximo) system and technical information centre (TIC) is kept updated with maintenance records from external suppliers and internal Mitie resource.
Determine appropriate engineering resources required and allocate work requests accordingly Check approval status for all sub-contractor resource prior to any work instruction and PO being raised Request RAMS where appropriate ensuring they are uploaded on to SharePoint when received Liaise with clients to book the attending engineering resource on site Contact sub-contractors and suppliers for updates on works or requesting quotations Order parts and materials within appropriate approved spending limits Communicate with clients on estimated work commencement dates, and keep them updated so that they are fully briefed as to when work will be carried out and reasons for changes to planned timescales when appropriate Track progress of jobs against pre-determined SLAs including maximum allowable response and rectification times, proactively action works that are approaching breach of agreed service levels and escalate as appropriate Maintain an effective working relationship with all members of operations to ensure that there is effective co-ordination of all work instructions Person Must have prior experience in the use of CAFM systems - preferably Maximo Must be committed to excellent customer service.
Must be able to interact with the services in a dynamic manner.
Excellent time management skills with the Ability to work under pressure.
Good communication skills are essential with an ability to work with management, frontline colleagues and subcontractors Able to influence, convince or impress others in a way that results in acceptance, agreement or behaviour change.
Be a team player with a flexible and adaptable approach.
Must be willing to learn and develop new skills.
Must be able to analyse and solve problems to make systematic and rational judgements.
Must be able to project a Professional Business image.
Able to work in a demanding and busy area.
Friendly and approachable manner.
Diplomatic in adverse situations.
Honest and act with integrity.
Manual Handling ability.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household.
So you can get expert advice by video or phone without having to leave your home.
We offer financial wellbeing assistance through our Salary Finance scheme.
For example, you could access 50% of your earned pay before payday for a small fee.
Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices.
You might choose to purchase up to five extra days' holiday each year.
You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost.
There are many choices We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform.
And we have a cycle-to-work scheme.
Life cover of up to four times your salary is available.
We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work.
There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000 Our success is a direct result of the experience and quality of our people.
Progressing your career is therefore a top priority for us.
We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 68,000 employees have been maintaining companies globally.
We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.