Help Desk Coordinator Location: London, E14 9SH
Contract Type: Permanent
The Helpdesk Coordinator will play a vital role in supporting the Help Desk function, ensuring that all tasks are logged accurately and promptly, with planned preventative maintenance (PPM) and reactive tasks completed within the required timeframes set by the contract
This is an exciting opportunity to join ISS and contribute to an education account, working closely with both the help desk and contract support teams.
Competence in creating PPM tasks and allocating them appropriately to Technicians or Subcontractors
Experience in managing supplier and subcontractor quotations and ensuring timely and accurate action on them
Strong organisational skills to ensure the progress and quality of goods and services with suppliers and subcontractors
Experience in supporting the Help Desk Manager with monthly reports, key data, and compliance requirements such as enhanced DBS accreditation for operatives and suppliers
Adept at compiling and managing invoices for various categories such as Fixed Contracts, Life Cycle, Service Variations, and Additional Works within deadlines
Capability to compile timesheet summaries and ensure timely updates to HQ Payroll for overtime tracking
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better.
Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.
In ISS, everyone has the opportunity to develop, grow and make a difference.
#ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.