Supporting the work of the Jeweller since 2006 Export Sales Executive Export Sales Executive Domino Jewellery Birmingham B18 6LT Salary: Negotiable / dependent on experience Hours: Negotiable, Standard 37.5 hours per week, 08:00-04:00 Job Type Permanent, full-time Holidays: 24 days per annum, plus 8 bank holidays (able to buy or sell an additional 5 days per year) Benefits: Workplace pension with Scottish Widows Life assurance (4x gross annual salary) Profit related bonus scheme Health care cash plan Employee Assistance Program Access to retail discount via Sage Benefits platform Parking permit loans Cycle to work scheme Staff purchase scheme and discounts Opportunity to work remotely two days a week once established.
About the Role We are looking for a motivated Export Sales Executive to support the continued development of Dominos Export business in both existing and new international territories.
The role involves delivering exceptional service, managing customer inquiries, and driving sales.
The ideal candidate will have a strong background in sales and customer service, along with knowledge of the jewellery industry and manufacturing processes.
This role is perfect for someone confident in building relationships, naturally curious about exploring new markets, and eager to take ownership of their responsibilities.
Adapting to diverse customer needs, multitasking efficiently, and maintaining a positive and approachable demeanour are essential for success.
Role Responsibilities Support the growth of Export business in line with our commercial strategy.
Build close working and long term customer relationships by understanding their differing needs and being open to adapting our approach to retain and develop business.
Manage day to day enquiries and support needs of our customers, ensuring customer interactions are smooth and timely to maintain a high level of customer service.
Conduct market research into existing and new territories to help identify trends and opportunities.
Support the Export Manager at international exhibitions, presenting a confident, positive and approachable demeanour with visitors to our stand to assist with our lead generation strategy.
Drive new sales opportunities by providing inbound lead follow up in a timely manner, routing qualified opportunities to the Export Manager.
Liaise with our marketing department to support our export marketing strategy.
Working with the Export Manager to input into the development of our ongoing strategy for export.
Candidate Requirements Behaviours & Competencies Strong emotional intelligence skills, including empathy, active listening and self-awareness.
Strong interpersonal skills with both internal and external stakeholders.
Ability to build customer relationships and take ownership of customer interactions.
Self-motivated, driven and have the confidence to challenge processes.
Capability to be flexible and adapt to changing priorities and tasks.
Team player and a collaborative mindset.
Proactivity and problem-solving skills.
Strong organisational and administrative skills.
Knowledge of the jewellery sector/industry and commercial awareness is essential.
Previous work experience in a customer-facing, sales-focused role.
Experienced in building relationships, even with internal stakeholders.
Confident using Microsoft Office packages.
Adept at using Customer Relationship management systems (CRM) Experience in an export role is an advantage.
Additional European languages are an advantage.
This role will involve overseas travel to visit and exhibit at international trade shows and, in time, potentially visit customers internationally or in new territories for market research purposes.
About our business Domino Jewellery is a leading bridal and fine jewellery manufacturer based in the heart of Birminghams historic Jewellery Quarter.
With an enviable reputation for design excellence, quality, and innovation, we have exciting plans for further growth.