Company DescriptionGrosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling.
We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones.
If you want to build a career in casinos that's fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building and inclusive, diverse and engaged team.Job DescriptionGrosvenor Casino, LutonDealing a successful and entertaining poker game is more about people than cards.
Yes you will deal both tournament and cash games in an efficient precise way, but more than that you will be entertaining the players at that table.You'll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience.You will;Welcome customers warmly in to the businessLive our values of Service, Teamwork, Ambition, Responsibility and SolutionsWork with your colleagues to provide efficient and dynamic serviceDeliver an excellent quality experience by evaluating individual needs and acting upon this informationCommunicate effectively with colleagues and card room supervisorCreate an environment of community and funShow immaculate technical standards in dealing, chips skills, bet calculation and enforcing the rules of the game.Interact with customers in a range of ways that is consistent with their experience and ability in the gameMaintain the security of the game, cash and assetsEnsure you proactively comply with all regulation, particularly for licensing conditions, and safer gamblingQualificationsPositive attitudeExperience of working successfully in a hospitality rolePrevious experience working as a poker dealer Fanatical about delivering unrivalled customer experienceAbility to collaborate with the wider businessComfortable with change and ability to embrace new ways of workingGood interpersonal skills and conflict resolutionMust be able to work shifts at any time of the day, including weekends and bank holidays.