Exciting Full-Time Customer Service Role at Evertreen
Overview of the Position:
Join Evertreen in as a full-time Customer Service Representative and play a key role in supporting our mission of global reforestation.
This position is integral to ensuring exceptional customer satisfaction, building strong relationships, and fostering an eco-conscious community dedicated to positive environmental change.
Key Responsibilities:
Customer Support: Provide prompt and professional assistance to customers through email, phone, and chat, addressing inquiries, resolving issues, and ensuring a seamless experience.
Client Relationship Management: Build and nurture relationships with customers by maintaining consistent and proactive communication to promote trust and loyalty.
Feedback Management: Collect, analyze, and report customer feedback to help improve Evertreen's services and operations.
Process Improvement: Identify opportunities to enhance customer service workflows and propose innovative solutions.
Support for Sales Team: Collaborate with the sales team to ensure customers have all the information and support needed to join Evertreen's mission.
What We're Looking for:
Professional fluency in English (additional languages are a plus).
Resident of Barcelona, available to work in-office during the initial training period.
Customer service experience in a professional setting.
Exceptional communication and interpersonal skills, with a customer-centric mindset.
A proactive, problem-solving individual who thrives in fast-paced environments.
Passion for sustainability and environmental initiatives.
Immediate availability for a full-time role.
Why Evertreen.com is Great to Work With:
Be part of a mission-driven organization making a tangible impact on global reforestation and sustainability.
Enjoy a flexible working arrangement after training, supporting your work-life balance and professional growth.
Collaborate with a dynamic and innovative team that values your input and contributions.
Make a difference by connecting with customers who share a commitment to protecting our planet.
Working Hours:
35-40 hours per week
Next Steps:
Interested in being part of a global movement to reforest the planet?
Send your resume and a brief cover letter explaining your interest and availability.
Join Evertreen's team in creating a greener, more sustainable future, one tree at a time.