As Registration Project Manager you will be responsible for managing the end-to-end delivery of registration of an event or multiple events.
You will be responsible for ensuring that all project elements function effectively and offer professional service to both internal & external clients.
You will work independently, advising clients, delegating tasks to assigned team members and exercising independent judgement in the resolution of conflicts and issues.
Key Responsibilities Determine the registration scope and create, review and edit project timelines and project plan to ensure programs are on track Partner with other leads where their deliverables overlap or sit under Registration.
Act as the primary client and internal contact for all registration related information and issues Delegate responsibilities and tasks to team members and provide ongoing mentoring Create and update operational documents for team members to understand the event(s) and provide training Manage registration data integrity and prepare client reporting Provide a consultant type role as a "Subject Matter Expert" for the client and others in the Company Manage event inboxes within service level agreements Manage multiple events and event roles simultaneously Handle delegate payments, supplier invoicing and related tasks, when necessary Plan and manage on-site registration processes and deliverables as needed Work with client, suppliers, other vendors and co-workers in multiple locations and time zones Organising, ordering, and managing materials and shipment for on-site About you You are FLEXIBLE - Flexibility is key and the ability to work evenings/weekends as needed and away from home/overseas as required You are CURIOUS and INTERESTED - You are eager to learn and a team player always willing to support those around you You are a PROBLEM SOLVER - You like to challenge yourself, be resourceful and have the ability to work independently and manage your own workload in a fast paced environment You are proactive with your peers and colleagues across the business and are always willing to go the extra mile to make sure that your clients and partners are satisfied You have the ability to deal with multiple requests from multiple different people with confidence and the ability to prioritise You are a people person who enjoys and values the importance of good processes You're confident with using a variety of different software systems You have the ability to work under pressure whilst continuing to respond to tasks quickly and efficiently You demonstrate a high level of professionalism at all times You communicate with clarity, conviction and persuasiveness tailored to different situations You demonstrate 'active' listening skills in a variety of situations, seeking out others' ideas, are open to them and are able to take action where appropriate You are able to build effective relationships, able to understand and respond to the agenda of others and are able to help unlock future client opportunities You think creatively to deliver ideas/ solutions & solve problems; are able to demonstrate the ability to enhance the client's or team's outcomes or business impact through actions & contributions You understand the vision & strategy of GPJ to spot opportunities to support sustainable commercial growth You are a collaborative, consultative team player with enthusiasm, passion and drive Your Background, Skills & Experience Essential: Significant level of demonstrated project management skills are required to manage both internal & external stakeholders Strong multi-tasking and time management skills to include managing concurrent tasks efficiently The ability to work off a timeline and keep the project on track Strong leadership skills to manage the project team Strong written and verbal communication skills Strong customer service skills (phone skills, in person, e-mails, chats & IMs) Detail oriented, strong organisational skills Previous experience in events registration, registration platforms and familiarity with standard registration deliverables.
Experience using Microsoft Office or Google Suite skills, especially MS Excel/Google Sheets Proficient in various software applications, such as spreadsheets, databases to assemble, manipulate and/or format data and/or reports Flexible working approach which will include evenings/weekends as needed and away from home/overseas as required.
Highly Desirable: A good level of technical skills including database skills and comfortable working in multiple technical environments Fluency or working knowledge of another European language Experience within a marketing agency would be an advantage