Join our dynamic Shared IT Service team as an IT EUC Technician at Culligan!
In this role, you'll provide essential first and second line support to our colleagues across various business units in the UK and Ireland.
You'll play a key role in troubleshooting hardware and software issues while actively participating in IT project teams to enhance our current business systems.
This exciting, interactive position offers you the chance to engage in all aspects of business support and development linked to IT.
You'll have the opportunity to work autonomously as well as collaborate with both the UKI team and the broader Culligan organisation.
Your mission?
To provide outstanding support to our internal customers, both onsite and in the field, ensuring every user receives a positive IT experience.
Most importantly, you should be a proactive self-starter who thrives both independently and as part of a team.
As a passionate technologist with a keen eye for detail, you should have robust troubleshooting skills and a strong desire to learn new skills that will support your career aspirations moving forward.
Key Responsibilities Respond to user requirements raised within the ServiceNow platform promptly and with a customer-focused approach, escalating issues to internal IT team members and third-party vendors as appropriate Support all end user business applications and systems including - Enterprise financial systems (IFS, Pronto, Sage and others) Liaise with 3rd party providers where appropriate for the support and on-going maintenance of the user based hardware estate including purchasing of end user equipment as necessary.
Carry out starter and leaver processes as required - user accounts, hardware, performing face to face and remote IT Inductions.
Administration of phone systems.
Review and maintain the IT asset register for all hardware within multiple business units Remain flexible, be proactive and utilise effective communication methods May be required to be available 'on call' out of normal business hours.
Assist with maintenance of the Knowledge Base system, documenting solutions and processes.
Willing to travel to regional offices – including London, Woking and Wolverhampton.
To undertake any other such duties as may be required arising from or reasonably compatible with this role.
Requirements Experience working with Microsoft Azure and Intune Understanding of Windows, Android and iOS device administration and lifecycle management Network administration understanding and experience Experience providing Microsoft 365 application support Azure and Intune management ITILv4 understanding Passion for delivering exceptional service to a diverse range of customers Experience working in complex and fast-paced environments UK Driving License Ability to work outside of core office hours when required Benefits 25 days holiday + bank holidays Additional Annual Holiday option to buy or sell Product discounts Free onsite parking Cycle Scheme Online discount/perk platform Enhanced Maternity & Paternity Leave Life Assurance Ongoing Training & Development Employee Assistance Programme