Description Passionate about contributing to DMC's service development across our ENT Service Team and more widely across the organisation, enabling you to be involved in the decisions that affect our care delivery.
Empathetic to patients and a self-motivated team player, who can demonstrate our TRUST company values and are committed to making a difference to people's lives.
The role To assist the multi disciplinary team in running the day-to-day operation of the ENT theatre service.
To organise the setup of each theatre, ensuring everything is prepared.
Manage, record and process patient's personal data.
To support the patient throughout their care journey.
The location : Peterborough Responsibilities Core functions, but not limited to: Organisation & setting up of clinics • Liaise with Referral Management Centre to ensure patients are correctly scheduled for theatre • Ensure the PC/laptop is set up and ready for use • Manage stock control at each site • Ensure all other items such as emergency contact lists, patient survey, forms and any other items are in place and ready for use • Ensure the room is adequately equipped and working for each operation.
• Ensure daily checklists are completed • Make the consultant aware of any problems or possible problems during the day • Alert the consultant and other staff members of any issues of quality and risk • Any other duties as the line manager may decide • To effectively manage own time, workload and resources • To undertake training as required including mandatory and statutory training, core skills training and ongoing developmental training Assisting in clinics • To assist the MDT during the day with any reasonable request • To meet and greet patients in the waiting area and show them through to the consultation room • Provide high-level customer service skills with the patient and full engagement with the clinician • Ensure all DMC equipment is put away in the correct storage area at the end of each day • Ensure every patient completes the electronic (or paper) patient survey after their appointment before they leave the clinic • To use patient electronical records, in management of patients and ENT list • Communicates with other departments as required • Management of infection control and prevention on site • Adherence to management of cleaning and decontamination of clinic environment • To ensure the management of clinical stock levels through order, storage and stock management Personal specification Essential Qualification and training • Minimum GCSE or equivalent qualifications • Band 2, preferably Band 3 HCA Essential Experience • Minimum 6-month experience in the last 2 years in the UK, as an ENT HCA • Hands on interaction with patients in a healthcare setting • Experience working in outpatient setting or hospital setting Essential Knowledge and Technical Ability • High attention to detail and organisational skills to be able to effectively manage and prioritise one's own workload • Excellent at time management & planning • Ability to work well under pressure and problem solve • Ability to apply regulatory requirements and escalate where appropriate • Excellent patient engagement, customer service and communication skills • Ability to build and maintain effective working relationships with staff at all levels • Empathetic approach to patients DMC Healthcare is a leading independent provider of primary care, consultant-led dermatology, radiology reporting, in-sourced routine endoscopy services and MSK community services to the NHS.
We believe that everyone should have the opportunity to achieve healthier outcomes.
Firmly rooted in the NHS and dedicated to excellent patient care for nearly 55 years, DMC Healthcare currently works with 30+ NHS organisations and other partners, treating over 100,000* patients each year.
With NHS waiting list pressures, workforce shortages and unprecedented demand, we want to help.
We support capacity deficits with a firm eye on quality and robust clinical governance.
Find out more: https://dmchealthcare.co.uk