Engineer (North And Central)

Job summary ICT Engineers will have a specific geographical base with travel to other sites as required.
They will provide both technical and non-technical expertise in the development and operation of technical support to end users within the UKHSA systems environment.
The role holder will be part of a national 2nd Line Support team and will be a key contact for site specific incidents and requests.
They will provide UKHSA staff with the support, guidance, and advice to allow them to work on the UKHSA network without disruption.
They will also support the Lead and Senior Engineers in any system implementations or incidents as directed.
Main duties of the job Assist the Senior Engineers in providing a high quality of customer service and support that will ensure that all UKHSA staff are able to access UKHSA technical services as required, using properly configured and reliable devices.Ensure that all UKHSA users receive a consistent level of support within agreed service levels across geographical locations and directorates.Provide technical support and troubleshooting including administration of user accounts, permissions, file shares, Azure services and support of Windows OS and Microsoft communication and collaboration tools.Provide technical support and troubleshooting including setting up and assisting with network connectivity both in and outside labs.Provide technical support and troubleshooting assistance for software installation, licensing, backup, and assurance.Work closely with teams across technology to reduce manual intervention for repetitive tasks and to ensure that processes are both clear and adopted.Working with ITIL processes including Request, Incident, Change, and Problem Management.Ensuring compliance with UKHSA Security Policies.Conduct other work as directed by line management in accordance with departmental standards and policies.At times will work with colleagues in a remote product or virtual teams on specific areas to support the business need About us We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders.
To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities.
We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Please visit our careers site for more information Job description Job responsibilities Continued from above Other: The above is only an outline of the tasks, responsibilities and outcomes required of the role.
You will carry out any other duties as may reasonably be required by the job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.
Professional Development: Identify, discuss and action own professional performance and training / development needs with your line manager through appraisal / individual development plan.
Attending internal / external training events To participate in all mandatory training as required, fire safety, Data Governance and all other mandatory training.
Key Working Relationships The post holder will develop working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal and external to UKHSA.
This will include; Internal Other local engineers at all levels Colleagues in Chief Data Officer Group Customers within UKHSA at all levels Provide technical support and troubleshooting including setting up and assisting with network connectivity both in and outside labs.
External Relevant suppliers of hardware, software and services Maintenance organisations External customers as appropriate and as directed by line manager.
For a full list of essential and desirable criteria please see attached job description Essential Criteria Knowledge and Experience Experience in first-line or second-line technical support, both face-to-face and remote.
Experience in 2nd line infrastructure support (network/server management).
Knowledge of Microsoft operating systems and associated infrastructure.
Knowledge of Microsoft application software, including Office 365.
Experience in troubleshooting and supporting specialist systems.
Experience in Asset and Configuration Management.
Previous experience in an ITIL environment and using ITIL tools (, ServiceNow).
Skills, Capabilities and Behaviours Clear communication skills, excellent customer service, relationship-building, problem-solving, and the ability to work independently and as part of a team under tight deadlines, including during public health emergencies.
Selection Process Stage 1: Application & Sift You will be required to complete an application form.
You will be assessed on the above listed 9 essential criteria, and this will be in the form of a: Application form (Employer/ Activity history section on the application) 1250 word Statement of Suitability.
This should outline how your skills, experience, and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.
The Application form and Statement of Suitability will be marked separately, and you must pass both to move forward to interview.
If you are successful at this stage, you will progress to interview and assessment Please do not exceed 1250 words.
We will not consider any words over and above this number.
Feedback will not be provided at this stage.
Stage 2: Interview (success profiles) You will be invited to a single face to face interview.
If face to face interviews are planned, in exceptional circumstances, we may be able to offer a remote interview.
Behaviours, skills and experience will be tested at interview.
The Behaviours tested during the interview stage will be: Making Effective Decisions Managing a Quality Service Delivering at Pace Interview dates to be confirmed.
Once this job has closed, the job advert will no longer be available.
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This role is based at Leeds.
Please note hybrid working is not available for this role.
Eligibility Criteria External- open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).
Location This role is being offered as office based at our office in Leeds.
Our core HQ offices aremodern and newly refurbished with excellent city centre transport link and benefit from benefitfrom co-location with other government departments such as the Department for Health and Social Care (DHSC).
Security Clearance Level Requirement Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed.
The level of security needed is Basic Personnel Security Standard.Face to Face interviews If face to face interviews are planned, in exceptional circumstances, we may be able to offer a remote interview.
Person Specification Application form Essential Application form Statement of Suitability Essential Statement of Suitability Behaviours Essential Making effective decisions Managing a quality service Delivering at pace