Field Service Based: Field Based (Birmingham)
Reporting to: Regional Service Manager
Contract: Perm, Full time
We are looking for someone who has a technical aptitude around mechanical or electrical components.
We have an exciting opportunity that has arisen for a Field Service Technical Specialist based in the mentioned area.
We are looking for candidates with experience working in the field of repairing multifunctional photo copier devices or with experience (or related qualifications) in repairing electronic and/or electro-mechanical systems.
IT hardware, domestic appliances, vending machines to mention a few and such experience could be field or workshop based.
If you have the relevant background, experience and hunger to learn Kyocera will provide all the necessary basic and advanced technical training to make you a highly competent Field Specialist in our market leading print hardware and software applications.
The individual will provide technical assistance to assigned KYOCERA Managed Document Services accounts within timescales specified by SLAs.
Provide technical assistance to assigned KYOCERA Managed Document Services accounts within timescales specified by SLAs
Perform routine maintenance and modifications/updates as required
Provide support during installations
Understand and be fully conversant with SLAs relating to assigned KMDS accounts
g holiday, sickness, busy periods
Build relationships with key stakeholders within KMDS accounts at all times
Previous experience of working in a field technical support environment preferably within the MFP/copier/print arena
Excellent communication and interpersonal skills to ensure first class customer service
25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years.
Part time/temporary employees is a pro rata equivalent.
~ A company car + fuel card
~ A buying and selling holiday scheme
~ Life Assurance (4 x base salary)
~ Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee.
~ Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
~ Enhanced Maternity and Paternity leave
~ Employee Assistance Programme
~ Bike2Work Scheme – salary sacrifice scheme to purchase bikes at a discount
~ Lifeworks – Access to discounts / perks
~ It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.