Energy Advisor

Spire View Housing Association (SVHA) is a community based Registered Social Landlord operating in the Royston neighbourhood of Glasgow.
Building on the experience and foundations established through our previous Energy Advice Project we are looking to recruit a new team member to work as an Energy Advisor offering households in Royston vulnerable to fuel poverty access to personalised energy advice and advocacy on an outreach basis across local community settings.

This project will link with wider organisations, services and activities offered locally targeting those most in need and vulnerable to fuel poverty and fuel debt.
This includes local Housing Associations, Royston Food Hub, Welfare Rights; Tenancy Support; employability support, numeracy & literacy skills development, older people activities, kids & youth activities/family support, library services and church activities.
The role will ensure that support is available for those within the Royston community (regardless of housing tenure) most vulnerable to the growing impacts of energy consumption and fuel prices.

We are looking for a new team member to deliver this project.
You will be based within the Roystonhill Community Hub and will work with clients to develop their knowledge, skills and confidence to take more control of their energy use/bills and deal with energy fuel debt.
Service delivery will take the form of face-to-face appointments in local venues and home visits (for the very vulnerable), with follow-up telephone based support where required.
You will also develop and deliver a programme of energy advice workshops and events within Royston community venues to promote the project and build skills and knowledge within the local community regarding energy issues.

Job Purpose To deliver the Energy Advice Royston Project in line with the requirements of the funder – the Energy Industry Voluntary Redress Scheme.

The project aims to provide direct support to residents of Royston that are in vulnerable situations with regards to energy consumption.
This will be achieved through delivery of energy education, training, advice, support and advocacy alongside the existing network of local community activities and services, offering a diverse programme with multiple points of access designed to give people the support they need, when and where they need it.
This will include through community drop-ins, pre-arranged clinic appointments, participation in community workshops/training/events, telephone and email advice and home visits if required for the most vulnerable people.

The Energy Advisor will work alongside our Volunteer Coordinator and will be supported in service delivery by our existing pool of City & Guild Energy Awareness Level 3 Award accredited Energy Support Volunteers, contributing to local volunteering opportunities whilst maximising the support available to assist project clients.

Main Duties and Responsibilities Management Manage the project, ensuring planning, monitoring and implementation are undertaken in line with the project budget and the requirements of the funder – the Energy Industry Voluntary Redress Scheme.
Liaise with the Volunteer Coordinator in the management of the Energy Support Volunteers, ensuring that they are supported to comply with all project funding and reporting requirements.
Fuel Poverty Advice & Support Provide advice surgeries, within The Hub and other local community venues, offering one-to-one advice, advocacy, support and information to local households.
Undertake home visits for the most vulnerable clients - supporting households to understand energy usage; make savings to bills, reduce carbon emissions.
Providing advocacy for those in dispute or debt with utility providers.
Develop a series of energy workshops/training/events delivered within the community Hub and other local community settings for the local community.
Work with local volunteers to create a sustainable resource for the local community in relation to energy advice and support – supported by Volunteer Coordinator.
Assist households to better understand and plan their household budgets and identify opportunities for residents to maximise their incomes through a range of cost-saving and behavioural measures.
Manage referrals to the project and refer project clients onto other relevant support services.
Monitoring & Evaluation Implement a monitoring system in line with Spire View Housing Association's policies, and funding requirements.
Implement evaluation protocols, ensuring benchmarking and follow up surveys are undertaken across project beneficiaries, in line with funding requirements.
Maintain project database, for recording engagement, ensuring that it is kept up to date.
Reporting and Accountability Carry out data collection for evaluation and monitoring, prepare and submit quarterly reports for the funder (Energy Industry Voluntary Redress Scheme) and Management Committee.
Contribute to quarterly partnership meetings, including reports highlighting outputs and outcomes achieved.
Project promotion Working alongside Hub staff engage with local organisations, local community groups and Hub users to promote the project, encourage referrals and enhance partnerships.
Produce project specific literature and videos to promote the service across local organisations – through newsletters, websites and social media.
General Undertake all required risk assessments as part of the project delivery.
Keep up to date knowledge of all areas of advice provision with relevant legislation and policy related to the project and make any necessary modifications to accommodate changes.
Work positively with colleagues and share knowledge, best practice, and ideas to continually improve the service.
Attend relevant meetings, forums or conferences to develop relationships with wider organisations delivering similar projects, gain a greater understanding of energy advice work across the housing sector in Scotland and to promote the project.
Corporate Tasks and responsibilities Familiarise themselves with the aims and objectives of Spire View Housing Association and always act in the best interest of the organisation.
Work in partnership with all project staff based within the Hub and wider Housing Association teams across Spire View and Blochairn Housing Association.
Ensure the delivery of the project complies with Spire View Housing Association's policies and procedures, and that all work is undertaken in accordance with the relevant codes of practice and legislation.
Positively represent Spire View Housing Association at any events and meetings.
Ensure all work and the collation of all data complies with Spire View Housing Association's Privacy Policy All CV's should be submitted by e-mail and you will receive an e-mail confirming receipt.

We will notify candidates invited to interview by e-mail.

We are not requesting any presentations as part of the interview.
We will want to have a detailed discussion with you around your experience of delivering an energy advice and advocacy project.
We will provide more information about specifics we would like to discuss in your interview notification e-mail.

The remaining questions will be based on your CV and the job description included within this pack to determine suitability for the post.