Job summary Please note, we are unable to provide sponsorship for this role due to the required skill level and salary thresholdThe role is a newly created hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the booking team.To welcome patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner.
To ensure you are patient focused at all times and always greeting patients with a smile.
To ensure that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective.
Incorporating use of all the Trust's systems including: Choose and Book, iPortal, Unisoft/Endobase and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.
Main duties of the job To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills.
Communicates tactfully with patients, staff about appointments or any other queries deemed necessary.Communicates with patients and their relatives who are telephoning to update their personal details and change cancel appointments.
About us University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country.
Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research.
We are the specialist centre for major trauma for the North Midlands and North Wales.All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent.
We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.
In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver.
Our employees are as important as our patients and the population that we serve.
Job description Job responsibilities For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager:Naomi Goodwin, Operational Services ManagerEmail: Tel: 01782 676184 Person Specification Experience Essential Experience of working under own supervision in a busy environment Ability to work as part of a team Knowledge of Word & Excel Desirable Experience working in a patient environment Education and qualifications Essential GCSE Maths and English at grade C or above, or equivalent qualifications Desirable NVQ in customer related/ administration or working towards this