End User Support Specialist

Job Title: End User Support Specialist
Location: Maidstone, UK
Duration: 6+Months
Requirements
Comparable experience working in a Microsoft Windows environment.
Experience with Incident Management, Request Fulfillment, Knowledge Management, or Service Level Management.
Manage Helpdesk support requests through the ticketing system (ServiceNow) Provide technical troubleshooting expertise to resolve various hardware and software upgrades, repairs, and support.
Assist in New Hire Onboarding Process: Equipment Deploys, Account Creation, Imaging, Setup, and Training Assist in creating and maintaining documentation on Helpdesk policies and user support Bachelor's Degree in Computer Science or related field of study; Experience may substitute for the Degree.
Certifications: CompTIA A+, Microsoft Certified Profession (MCP), ServiceNow Foundational (ITSM), Microsoft AZ-900 and ITIL Foundations are also an asset Preferred (other) Qualifications:
Experience with components included in Microsoft Endpoint Manager: Configuration Manager, Intune, Azure AD, M365, Autopilot, and Desktop Analytics.
Preferable working in a dynamic international environment Excellent English verbal, written, and communication skills.
Ability to research and develop recommendations for Service Management of specific items/scenarios.
Ability to thrive in a challenging and rapidly changing environment.
Team player.
Must possess the ability and experience to successfully build strong relationships and earn the trust/respect of others.
A valid passport and the ability to travel internationally without restrictions.
Valid driver's license and the ability to be covered under a company-sponsored vehicle insurance program