Job summary An exciting opportunity has risen to be part of our dynamic and busy IT Department in the role of End User Computing Technical Lead.
Your role will be to provide day to day management of an existing enterprise level EUC Technologies within the Trust and to play a pivotal role in future developments .You will need to manage expectations and balance, organise and prioritise workload with minimum supervision and maintain a secure customer focused support service.Applicants must have recent relevant experience of working in an IT environment within an IT desktop support role.
Knowledge and experience of supporting existing NHS information systems on a range of platforms will be an advantage.
Main duties of the job Main duties include: Ensures records referring to the Technology Infrastructure, associated systems and devices are maintained and updated in a timely manner.
Operational lead for the proactive management of the current SCCM/MECM environment, ensuring there is Proactive monitoring, performance and expected end user service.
Works with the EUC Technical Specialist to ensure device monitoring processes are in place to ensure the integrity of the environments and to maximise performance for end users.
Ensures that effective Incident and problem management control processes are in place and are actively managed in accordance with SLA's, utilising escalation processes both internal and external when required.
Always follows all Trust change control processes to the estates, this includes standard, normal and emergency changes.
Ensures that TOI's and SOP's are in place for the management and maintenance of the Trust's end user computing estate.
Works with the EUC Technical Specialist to develop actions plans to improve the level of compliance with governance standards, particularly controls assurance and audit reports.
Provides specialist advice on products within the IT teams and also colleagues within the Trust Assists Digital and Data Services senior managers to put measures in place to ensure continuing improvement in business continuity and data quality.
Maintains Information asset registers.
About us We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.From education and prevention, to crisis and specialist care --our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.We nurture the recovery journey of anyone in need of our help.
In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood.
Our patients, their families and carers work together with us towards better mental health.We're committed to new thinking that improves the wellbeing of our region.
We connect with our communities and partners to get mental health care right, in areas that really need it.We won't rest until everyone in our region has the mental health care they need, to lead their best possible life.
Date posted 09 January 2025 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £44,962 a year per annum Contract Permanent Working pattern Full-time Reference number 346-CORP-003-25 Job locations Flatts Lane Centre Flatts Lane Middlesbrough/Durham /North Yorkshire (Flexible) TS6 0SZ Job description Job responsibilities Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
You must have the Right to Work in the UK in order to be successfully appointed to this role.
Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Person Specification Qualifications Essential Educated to Degree standard or equivalent in a relevant subject or with equivalent experiential learning in the field of ICT Technical Design and Support Achieve End User Computing related certification within an agreed timescale Desirable ITIL qualification Microsoft qualifications such as MD-102 or MS-900 Educated to post graduate standard in a relevant subject Experience Essential Recent enterprise experience with SCCM Recent experience of technical documentation Recent experience of working with third party suppliers Experience of Project management and leading on work packages Experience of setting objectives and carrying out appraisals Significant, recent hands on, IT technical experience of industry standard technologies and working with enterprise size technology solutions Experience of working in a customer led service Current experience of managing and developing KPI's and reporting against these Experience in producing a range of documentation and reports .
Technical Documents, Standard Operating Procedures and Key Decision Documents.
Recent experience of working to structured change control processes - from raising to implementing.
Desirable Lean management methodologies Work experience in an NHS environment Skills Essential Highly developed computer literacy and advanced keyboard skills Good organisation and planning skills Technical skills in one or more of the following areas: - Group policy Management Managing device patching using SCCM/WSUS A strong understanding of security around end user devices Desirable Technical skills in Microsoft Azure