Job summary The Emergency Unit (EU) at Withybush General Hospital is looking for an enthusiastic and self motivated individual to undertake the role of Emergency Unit Receptionist.The post holder staffs the Reception Desk and facilitates the smooth running of the EU in conjunction with the EU Team.
Main duties of the job Duties will include registering all new EU patients, ensuring accurate filing/ collection and onward transmission of all patient records and taking and relaying information related to patient care, answer telephone queries in a courteous and efficient manner, referring to a Registered Nurse those telephone queries requiring patient care/ advice.You will also inform the Nurse-in-charge of any patient presenting in distress, or who appear acutely unwell at any time, report any concerns about patients' well being, complaints or queries regarding a patient's condition to the relevant clinician.The post covers a 24 hour period.
About us Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties.
Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales.
We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;Numerous locations providing mental health and learning disabilities services;Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.
In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh isdesirablefor this post.
If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 02/12/2024.
Person Specification Experience Essential Recent experience in a receptionist/administrative / retail / hospitality or voluntary role with the public.
Desirable Experience of "face to face" working with the general public Experience of customer services NHS experience Qualifications and Knowledge Essential GCSE in English and Mathematics / NVQ 2 (or equivalent experience) Literacy commensurate with responsibilities and duties Ability to obtain key information and record in appropriate format Maintain their personal development Desirable Knowledge of IT patient administration systems (computerised) Knowledge of hospital departments Other Essential Flexible approach to the needs of the service Language Skills Desirable Welsh speaker (Level 1)