Req#: 35603007Name: Specialist, Research Engagement Services I (Email Support Contractor)Location: Egham, SRY; Tamesis 1, The Glanty Building EghamDuration- 6-month ContractHours Per Week: 40.00Hours Per Day: 8.00Description:Job Category: Research & AdvisoryJob Title: Specialist, Research Engagement Services IDuties:Job Description:The primary responsibility of the role is to support Gartner's Research Engagement Services team with the timely processing of internal and external email volume.Additional responsibilities include service request creation and routing of requests to the appropriate internal teams.Key responsibilities include:Monitoring assigned email boxes and promptly processing emails into Gartner's CRM database during working hours.Creating Service Requests (SRs) in Gartner's CRM system as the requests are received.Monitoring a general queue for SRs and promptly routing them to the appropriate teamsProvide training and shadowing for new associates in this role.Maintaining a record of emails processedOn a typical day you will:Experience an upbeat, positive culture.
Teamwork, integrity, objectivity, and a client focused mindset are central to our values.Work with teammates and build strong working relationships with the Gartner Research & Advisory Expert community.Receive unlimited access to all Gartner research content.Skills: Desired Skillsets:Excellent written and verbal communication skillsAbility to provide world-class service by engaging directly with internal partners and clientsStrong customer service mindsetStrong time management and organizational skillsAbility to prioritize tasks effectivelyAttention to detailAbility to use problem solving skills to highlight urgent issues, when needed.Ability to learn new systems and tools quicklyAbility to work independently and as part of a teamAbility to work with cross functional teamsPreferred: Prior work experience in customer servicePreferred: Experience working across multiple time zonesSkills and Experience:Required Skills:CRMDatabaseExcellent Written And Verbal Communication SkillsOrganizational SkillsTime ManagementAdditional Skills:Retail SalesQueue ManagementProblem SolvingCustomer Service Oriented