Job Title: Electrical Product Support Specialist
Mission :
The ideal candidate for this role should have both good customer service skills and a sound technical knowledge of the Heating Industry.
The products being supplied are Thermostats, Radiator Valves, and various other heating controls.
You will be required to fault find and advise on installation and commissioning of the product and related systems.
Key responsibilities: Provide technical support to distributors, installers, the sales team and end users via telephone, email, Zendesk and postal enquiries.
Assist in the development and delivery of training on new and existing products.
Assist in the specification of products for projects and Sales Managers Logging and basic analysis of product failures Qualifications: GCSE level and/or technical skills to at least a City & Guilds level Experience within a technical or plumbing and heating background.
Intermediate PC skills are required.
We require a flexible, self-motivated individual who has excellent organisational and communication abilities.
Desired skills: 18th Edition IEE Regulations but training will be provided.
Experience of creating and delivering training packages to internal/external customers At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity.
We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration.
We want our employees to reflect the diversity of our communities and the customers we serve.
As a result, our teams are stronger to drive the company's future.
"We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability."
What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.
Apply now: Please submit an online application to be considered for any position with us.
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