Job summary An exciting opportunity has arisen for a Elective Bookings Officer to join the Surgery Waiting List Bookings Team at Frimley Park.
This post is based at Unit 5, Albany Park.
The post holder will be expected to undertake a variety of tasks across all aspects of Inpatient procedures bookings and rescheduling.
The successful candidate will be expected to work independently and also as part of a team.
Main duties of the job The ideal candidate will possess: - good communication skills, handling both internal and external telephone calls- a flexible approach to work and the ability to work independently and as part of a team.
An eye for detail in data collection and recording, and an awareness of local and national targets .
This post is an excellent opportunity to develop skills working within the Elective bookings team in a band 3 job role.
About us Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
We brought together Heatherwood and Wexham Park Hospitals NHS Foundation Trust and Frimley Park Hospital NHS Foundation Trust to create Frimley Health NHS Foundation Trust on 1 October 2014.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.
Job description Job responsibilities To communicate with patients in an efficient and courteous manner to arrange, modify or cancel their inpatient procedures.
Generating patient admission letters from the computer system and updating records accordingly.
Ensuring all records and requests are dealt promptly and accurately filed and maintained.
To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment.
To ensure patients are booked within their targets dates unless the patient chooses to wait for their procedure.
Person Specification Qualifications Essential GCSE English and Maths pass or equivalent ECDL or equivalent Desirable NVQ Level 2 Administration or equivalent practical knowledge Experience Essential Experience of working in a hospital or busy office environment.
Significant experience in difficult patient situations.
Minimum of 1 year customer care experience Desirable Call centre experience NHS experience Skills and Knowledge Essential Good communication skills both verbal and in writing Demonstrate attention to detail and accuracy when completing tasks Ability to work under pressure Ability to work using own initiative Excellent customer service skills and evidence of dealing with telephones and meeting targets Desirable Call centre experience Good knowledge of NHS targets Knowledge of clinical and surgical procedures