Education Customer Service Officer - Fixed Term This is a Gloucestershire County Council job.
Job Title: Education Customer Service Officer Job Location: Shire Hall Salary: £29,093 - £31,586 per annum Hours per Week: 37.00 Contract Type: Fixed Term Duration: One year Closing Date: 20/11/2024 Job Requisition Number: 9437 This post is not open to job share About us The Education Directorate sits within the wider Children's Services directorate alongside Children's Social Care and Early Help.
The Education directorate comprises of the following service areas: The Special Educational Needs Service – EHCP statutory caseworker service; the Advisory Teacher Service; the Education Psychology Service; the Specialist Commissioning Team The Inclusion Service – focused on Attendance and access to education The School Improvement Service – focused on support direct to schools around school development and quality of education both for maintained schools and as a traded service off to the whole education system Education, Planning and Infrastructure – focused on school building projects, transport, place planning and Admissions Early Years Service – focused on supporting the quality and ensuring the sufficiency of early years childcare settings The Virtual School – Educational support for children in care Post-16 Team – focused on post-16 education, training and into employment support and post 16 pathways Traded Services – The management and development of services offered to educational settings by the Council The Education Customer Service Team is the first point of contact service for a variety of internal and external customers.
It provides high quality relational customer service delivery across the range of service areas on behalf of Gloucestershire County Council Education services.
It is a centralised service team working across all the service areas in the directorate.
The role of the Education Customer Service Team officer is to is to assist the Education Customer Service Lead, ensuring the delivery of an efficient, accurate and consistent level of customer service to all contacts dealt with both internally and externally including the range of key stakeholders, ensuring that appropriate service delivery standards and procedures are implemented and maintained.
The Education directorate works closely with services both within the wider Children's Services and the corporate service areas beyond the directorate.
The directorate is committed to providing high quality services to children, young people and their families.
Hybrid working arrangements are available for this role, giving the opportunity to work in a way that suits them, balancing the service need and individual choice, with a mix of remote working and office working.
You will receive the following: Flexible and agile working opportunities 25.5. days annual leave rising to 30.5 days after 5 years continuous service An option to purchase 10 days of additional leave per year (pro rata for part-time staff) Family friendly employer offering benefits to help support you and your family Career development and qualification opportunities Supportive and positive working environment with regular, robust supervision Local Government Pension Scheme (LGPS) Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
An in-house Occupational Health service Employee discount scheme Cycle to Work scheme Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply) Links to employee networks such as Prism (LGBT+) network and the Young Employees Network For an informal discussion about the role please contact Louisa Stokes, the Education Customer Services Lead via email at Additional Information To access the Job Profile for this role, please follow the link below:- Education Customer Service Officer Job Profile This Position is subject to a DBS check.
Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities.
Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.