Responsible for:The post holder will be responsible for the operational coordination and administration of all qualifications.
The role will relate to pre-enrolment verification and processing, student status tracking and student progression.
The post holder will also undertake the creation of courses in the CRM and maintaining the CRM accuracy relating to qualifications.
The successful candidate will have responsibility of all student communications, ensuring they are accurate and professional.Liaison with other members of the Education Services team is key to ensure all deadlines are met and tasks are executed to a high and professional standard.
The role forms part of the whole Education Services structure and during busy periods it is expected that support is provided to the overall priority tasks.Job context: IPP Education offer a range of educational services including qualifications up to level 7.
The post holder is responsible for ensuring the effective administration of our programmes and support to our learners and tutors.
Promoting excellent customer service to IPP Education customers and business departments.
Major responsibilities: Provide assistance to all IPP Education learners, employers and tutorsCoordinate a variety of conflicting timetables Conduct pre enrolment verification checks including prior experience, qualification evidence and funding Liaise with academic partners regarding student funding Ensure the CRM is accurately prepared for enrolment bookings to be processed Co-ordinate delivery of Recognition of Prior Learning (RPL) RPL assessment organisation, including the processing of logins and resultsProcessing and tracking student withdrawals and deferrals Invigilation of proctored exams Tracking student registration and progression Maintain all ISO 9001 processes for the education services teamMaintain effective and professional stakeholder relationshipsSupport the Education Services Project Executive to achieve the overall departmental strategyMonitor conflicting priorities to proactively ensure delivery of these responsibilities.
Person Specification:Potential candidates for this post will need to demonstrate the following:Data management experience and advanced levels of IT literacyAbility to prioritise tasks and meet deadlines whilst maintaining a high standardProcess drivenExcellent oral and written communication skillsAttention to detailFlexibility and determinationResilience, not easily deflected by obstacles Self-motivated with a positive attitudeDeliver customer service to best of their abilityPrevious experience in an educational environment desirableOther activitiesThe post holder may be required from time to time to undertake other duties to assist the CIPP with its strategy objectives.
This role also requires occasional travel, overnight stays, on call and weekend working.Qualifications, skills, and experienceExcellent knowledge of Microsoft office packagesExcellent communication skillsTime management skillsOur Values and Mission StatementOur values of:TeamworkWe work together to achieve our goals and objectives to the benefit of the payroll and pensions communities.CommunicationClear, open and transparent communication with all.
To communicate payroll and pensions knowledge with authorityTrust and honestyWe trust our colleagues and provide a safe environment for honesty within the working environment.Striving for excellenceWe actively seek feedback and, on a continuous basis review our ways of working to ensure that we deliver an excellent service to the payroll and pension communities, and to our colleagues.ProfessionalismWe will always act ethically, with courtesy and respect, listen to views other than our own and put forward ideas in a positive and constructive mannerand our Mission Statement:"Supporting and developing payroll and pension professionals through education, membership and recognition".These form part of the fabric of our organisation.
The post holder will ensure they are understood and used in their day-to-day business.Terms and ConditionsSalary: £24,000.00 - £27,000.00 per annum gross (pro-rated)Working week: 37 hour working week (full-time)Annual leave: 26 days annual leave per annum, plus bank holidays (pro-rated)Location: Solihull, office-based (hybrid working on Tuesdays and Fridays)Our People Perks? Hybrid working ? Pension enrolment from first day of service ? Private Medical Insurance and Cash Plan Schemes provided ? Option to buy or sell annual leave days ? Employee Assistance Programme ? Mental Health Hub ? Benefits hub, discounts across a broad range of partners ? 1 paid volunteer day per year to give something back to the community ? Plus many moreRecruitment Process:Those who wish to be considered should submit a CV, along with a covering letter explaining why they are interested in the post and what they will bring to it and email to ****** by no later than 15 January 2025.The CIPP is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.