Product Manager with a strong background in Ecommerce & Retail sought for a fast growing fashion brand who are going through a substantial transformation project.With a £170 million turnover and a loyal customer base my client is a well-established name in the fashion industry.
Recently they have broadened their appeal by introducing inclusive ranges achieving a remarkable customer retention rate of 40% in the competitive fashion sector.This transformation represents a bold step forward, aiming to expand product offerings, drive customer engagement, and create a platform that connects diverse sellers with a loyal customer base.
To lead this evolution, my client has invested in a talented Chief Product Officer to align its processes with modern digital standards and ensure its marketplace strategy is positioned for success.Becoming a marketplace is more than a growth strategy, it's a reinvention of how they deliver value to its customers, offering unparalleled choice and convenience.
This is a unique opportunity to be part of their next-level expansion, contribute to its innovative journey, and acquire cutting-edge skills in the rapidly evolving retail landscape.Key Responsibilities:Collaborate with cross-functional teams to define, develop, and deliver innovative product solutions.Utilise both quantitative and qualitative data to drive decision-making and identify opportunities for product improvement.Conduct independent data research and derive actionable insights.Develop and maintain detailed user stories and user journey maps to ensure seamless customer experiences.Lead the prioritisation of product features and initiatives using appropriate frameworks and tools.Facilitate stakeholder management, effectively communicating and aligning diverse teams and perspectives.Act as the voice of the customer, gathering and analysing feedback to inform the product roadmap.Monitor product performance and success metrics to measure impact and drive continuous improvement.