ECOMMERCE OPERATIONS CO-ORDINATOR MONDAY - FRIDAY : £26 000 PER ANNUM People Solutions are looking for an Ecommerce Operations Co-ordinator for our client based in Bournville.
Benefits Incentive Plans Flexible Working Approach 25 days annual leave bank holidays Birthday Day off Private Medical Insurance for you and your family Life Assurance Accident Protection Contributory Pension Scheme Enhanced Maternity and Paternity Pay Huge Staff Discount on products Recognition Awards Study Support Programmes Subsidised on site Nuffield Gym, Restaurant and Cafe Free on-site parking Employee Assistance and Well-Being Platforms Entry to Cadbury World and discounts for friends and family Day to Day Duties Oversee daily eCommerce warehouse operations (receiving, storing, inventory, dispatch) Ensure timely processing and delivery of B2C orders per SLAs Run inventory checks between ERP and WMS for accuracy Manage inventory levels, stock transfers, and space utilization Monitor and resolve order processing/delivery issues; support customer inquiries Plan and execute manual repack/rework jobs with warehouse team Identify process improvements to enhance efficiency and customer satisfaction Monitor ERP alerts and address operational errors Maintain accurate documentation and report discrepancies to management Generate reports on operations (order volumes, fulfilment, inventory) Collaborate with teams to align operations with business objectives Essential Skills Degree in Business Administration, eCommerce, Supply Chain Management, or equivalent experience Proven experience in eCommerce operations or warehouse management Strong understanding of eCommerce platforms and order management systems Excellent organizational and multitasking skills with attention to detail Proficiency in Microsoft Office Suite and eCommerce software Strong problem-solving skills under pressure Good communication and interpersonal skills for cross-functional collaboration Desirable Experience Experience with platforms like Shopify, Magento, or WooCommerce Knowledge of digital marketing strategies and integration with eCommerce operations Familiarity with data analysis tools and techniques Training Full training provided Apply Apply today by clicking below ADZN1_UKTJ