Ecommerce Admin Executive

eCommerce Admin Executive (German speaking) Harlow (3 days office) £35,000 Our client specialises in high-quality accessories and DIY for the home.
Their products are often favoured for their ease of use and eco-friendly formulations.
You'll be the first point of contact for their customers, helping with questions, resolving issues, and ensuring a positive experience.
Key Responsibilities: Provide assistance to customers across phone, email, chat, and social media, addressing questions on products, services, shipping, returns, and order statuses with clarity and detail.
Help customers with order placement, tracking, and updates, and resolve any issues with delays or incomplete orders.
Address and resolve complaints or escalations professionally and empathetically, working to achieve a satisfactory outcome for both the customer and the company.
Stay informed on the company's products, policies, and procedures to provide accurate, up-to-date information to customers.
Document and report feedback to enhance customer service, refine product offerings, and improve the user experience.
Key Skills and Qualifications: Fluent in German and English.
Minimum 1-2 years in a customer service role, preferably in an eCommerce or retail environment.
Excellent verbal and written communication skills with an emphasis on clarity, empathy, and professionalism.
Familiar with customer service software, CRM systems, and eCommerce platforms (e.g., Shopify).
Strong attention to detail and excellent organisational skills.