Duty ManagerYHA KeswickPermanent contract25-42.5 hours per week£12.44 per hour (applies to all, including those under the age of 21) Staff accommodation is available at a rate of £63.70 per weekAre you looking for a fun and varied job in hospitality management?
YHA Keswick are looking for a Duty Manager to support the Hostel Manager!
YHA Keswick is a busy hostel situated in the stunning Lake District National Park.
We have the river Greta, Skiddaw mountain, the C2C cycleway and Keswick town all on our doorstep - it's hard to imagine a more idyllic or convenient location for enjoying all the Lake District has to offer.
Our perfect spot, along with our modern Riverside Cafe, and bar ensures that there's never a dull day for any member of our team.
This is a fantastic opportunity to live the Lake District Dream, whilst undertaking a fast-paced and varied role with the opportunity to develop management skills in all areas of the hostel.As a Duty Manager you'll support the Hostel Manager with the day-to-day management of the hostel.
You'll create a great place for our teams to work and ensure our guests have a great experience in our hostels.Why work for YHA?Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth: 10 nights free hostel stays per year for you and up to 3 friends or familyAccess to YHA's staff discount and cash back portalFree YHA Membership each yearAccess to support via our Employee Assistance Program There's lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.What will you be doing as a Duty Manager?We are a friendly team and will provide the training required for you to undertake the role.
However, there is plenty for you to get stuck into from day one, including: Guiding and supporting team members working in all areas of the hostel, fostering a collaborative and inclusive work environment.Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service and other management functions.Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence.
What Skills and Experience do you need to be a Duty Manager?Our Duty Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers.
They are also responsible for managing the operational budget and the safeguarding of all guests.To provide this service we are looking for candidates who have: Experience of working face-to-face with customersExperience in hospitality or customer service, including the management and delivery of a quality serviceExperience of managing a team – experience of leading others, providing guidance to members of your team (desirable)Food safety level 2 and APLH level 2 qualifications (desirable)Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting dutiesBasic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, ExcelKnowledge and understanding of the core purpose of YHA – what YHA does and how we do it For more information about the role and the skills and experience required, please refer to the job description.At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge.
We provide a robust induction, ongoing training, and opportunities for personal growth.
While certain roles may require specific skills, we welcome applicants from all backgrounds.Who are YHA?YHA is a social enterprise with a mission to enrich the lives of all, especially young people.
YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.