Dorset Ics Recruitment Only* Operational Manager East Locality And Mca

Job summary We know many use AI to enhance theirapplications.
While AI brings efficiency, we value authenticity and urgeapplicants to reflect their true skills and experiences.
NHS Dorset evaluateseach application fairly, acknowledging AI's benefits and limitation.Are you an experienced allied health professional, nurse orsocial work leader with a strong a focus on service quality, with enhancedcommunication and negotiation skills and who is looking for a new challenge?The All Age Continuing Care team is recruiting an Operational Manager tooversee its Continuing Healthcare in the East locality.
You will manage theongoing and review and Mental and Capacity Act Teams which are responsible forthe case coordination, and the development of packages of care and review ofCHC eligible individuals and ensuring that NHS Dorset meets its statutoryrequirements in line with the Mental Capacity Act.
You will be experienced in leading fast paced operationalmulti disciplinary teams and ability to analyse complex information using yourprofessional judgement, experience and knowledge of the National framework andother associated legislation and statutory guidance to inform your decisionmaking.
You will use negotiation skills to resolve disputes, complaints andensure the best outcomes.
As part of the Senior Leadership Team, you will have theopportunity to be of a supportive and dynamic and outcomes focused servicewhich is committed to enhancing quality and continuous improvement.
Main duties of the job You will provide operationalleadership to the East locality ongoing and review and Mental Capacity ActTeams to ensure their efficiency, responsiveness, and performance againstagreed KPIs.Providing line management toTeam Leads in your area of service, acting as a point of escalation andproviding advice on the management of complex service issues.
You will workwith team leads to monitor service performance and develop, implement and reviewplans to address key issues.In line with NHS Dorsets careassurance process, you will be responsible for the assurance of packages ofcare within your locality.
Ensuring that these are safe, sustainable andrepresent best value.You will work with your teamsand service colleagues to identify potential service risks and whereappropriate take ownership of these, developing and implementing plans toaddress identified risks.You will work closely withsystem partners to develop collaborative relationships based on a solutionfocused approach and attend relevant meetings to provide representation for theAACC Team as required.You will lead on investigations of complaints relating to your locality, ensuring timelyresponses and that identified learning is used to support the continuousimprovement of the service.You will support the CHCdisputes and NHS England Independent review (IR) processes through chairingmeetings, presenting cases to independent panels acting as an independent ICBrepresentative at IR panels.
About us We are joining up to tackle all the things that affect our health and wellbeing, make real change, and improve things for our communities.Dorset ICS is made up of:NHS Dorset Integrated Care BoardUniversity Hospitals Dorset Foundation TrustDorset County Hospital Foundation TrustDorset HealthCare University Foundation TrustDorset CouncilBournemouth, Christchurch, and Poole Council194 town and parish councils18 primary care networks (made up of 73 GP practices)Southwestern Ambulance Service Foundation TrustDorset PoliceDorset & Wiltshire Fire and Rescue Service7,300 voluntary organisationsWhat we doThe Health and Care Bill puts ICSs on a statutory footing empowering them to better join up health and care services, improve population health, and reduce health inequalities.ICSs have four core purposes:Improve outcomes in population health and healthcareTackle inequalities in outcomes, experience, and accessEnhance productivity and value for moneyHelp the NHS support broader social and economic development Job description Job responsibilities Please see attached full Job Description.Please note this post is open to Dorset ICS candidates only.The post holder will play a key role as amember of the All Age Continuing Care Senior Management Team (SMT) insupporting the All Age Continuing Care (AACC) service across the Dorset.Working within the remit of the National Frameworks for Continuing Healthcareand Children and Young Peoples Continuing Care, the post holder will beresponsible and accountable for managing and leading the operationalworkstreams within their workplan to deliver an effective high-quality,person-centered service.The post holder will play a key role insupporting the Senior Operations Manager and Head of AACC in managing anddeveloping the All Age Continuing Care service working in conjunction withexternal stakeholders to implement a local vision of All Age Continuing Careservices, ensuring the delivery of key quality outcomes and strategicobjectives for NHS Continuing Healthcare services across Dorset.This post will require high levelcommunication skills and a proven capacity to work in a multi-disciplinary wayat an operational and strategic level.
The postholder will have the ability toengage with key stakeholders and have demonstrable competencies in the managingof All Age Continuing Care services and to provide leadership to colleagues toimplement strategies across Dorset and support the development of local andnational policies.The post holder will support the SeniorOperations Manager and Head of AACC in the production of reports and analysiswhich will provide timely, responsive and accurate business intelligenceagainst key objectives and priorities, liaising with commissioning functionswhich will require strong and effective working relationships with internal andexternal colleagues.The post holder will be required to makejudgements involving highly complex facts and situations which will requireanalysis, interpretation and comparison of a range of options.
They will needto be aware of, and to understand, local strategy and local and national policyand be able to interpret and make judgement on various situations, takingaccount of these strategies and policies, to determine the correct course ofaction.
This will be particularly relevant as many queries will have more thana straightforward choice of options.The post holder will support thedevelopment of relevant policies and guidance in response to evolving changesand developments in service.The post holder should hold a full UKdriving license and have access to a vehicle to be able to fulfil therequirements of this post Person Specification Qualifications Essential A relevant professional qualification / registration in health or social care.
Masters level qualification or equivalent knowledge, skills and experience.
Knowledge of NHS All Age Continuing Care and associated procedures and practices, underpinned by theoretical knowledge of the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care and Childrens and Young Peoples Continuing Care.
Evidence of Continued Professional Development.
Skills, abilities and knowledge Essential Ability to balance a highly complex workload with ever changing priorities.
Ability to organise staff and work flows to meet demand.
Requirement of highly developed skills of accurately assessing, planning, implementing and evaluating care.
Excellent observational skills and attention to detail.
Ability to take initiative, be proactive, plan workload, set priorities and meet deadlines.
Proven track record of working under pressure to strict deadlines.
Excellent influencing and negotiation skills.
Excellent written and verbal communication skills.
Able to have a flexible approach and be able to work effectively as part of a team in a challenging environment.
Able to identify new approaches and views of problems and look beyond existing structures to produce new solutions.
Good working knowledge of Microsoft packages.
Experience Essential Advanced theoretical and practical knowledge of a range of work practices and procedures including workforce management, performance management, risk management, protection of vulnerable adults, information governance etc.
Expert knowledge, analysis and interpretation of Government legislation and policies.
Evidence of management skills in recruitment and selection, performance management and project management.
Proven history of reviewing financial reports to ensure consistency and accuracy.
Experience of change management Previous line management or staff support experience Recent previous experience of working within a customer focused environment.
Previous experience of planning and organising multiple panels and case conferences.
Desirable Knowledge and experience of governance and management of Personal Health Budgets.
Previous experience of working with local authorities.