Advert Dispatch CoordinatorHalesowen (B62)Competitive SalaryFull Time Permanent PositionMonday-Friday 09:00-17:00 (Occasional Saturday - Shorter Hours) Our client are looking for a Sales Administrator to join their team in their busy operation at their Halesowen site.
This is a full time role based onsite 5 days per week, plus the occasional Saturday on a rota basis (shorter hours).
Their site consists of several warehouse spaces, with spacious offices and free onsite parking.
Accountabilities: Processing & despatch of Amazon SFP ordersProcessing & despatch of all other ordersProcessing of international ordersBooking couriers via their platform / websiteAssignment of the correct tariff codes / post codes & customs requirementsUpdating tracking informationProcessing end of day manifests – couriersMaintains customer contact to deliver resolutions ensuring all records are up to date, accurate and accessible as may be requiredMaintenance of spreadsheetsCommunication with various team colleagues in relation to order changes, transport / courier updatesAudit of daily orders and associated filingResolution of any customer matters or general queries efficiently and effectively and in line with Company timescales and procedures as may be requiredHighlight and report on where improvements can be madeTrain new colleagues or advise of new procedures as and when requiredAdhere to all internal policies and procedures Core Competencies: Good communication especially with negotiation, persuasion and written skillsPositive attitude with a confident and empathetic approachConfident IT skillsAbility to flourish in a busy environment, multi-tasking and maintaining organisationEnjoys working with and helping people with a pro-active, can-do attitudePrevious experience in Shipping or similarProven ability to deliver an exceptional level of customer care and deal with a variety of enquiriesAble to communicate at all levelsNatural problem solver and proactiveAccurate data entry and excellent attention to detailAbility to work under pressureAble to co-ordinate processesAbility to adapt quickly to handle multiple tasks and prioritise effectivelyAbility to work well alone and as part of a teamA flexible individual who can communicate and operate across multiple levels of the organisation We operate from several prime locations and our team offer a unique service tailored to match your precise needs, and can assist you with the following job roles: Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing and Account Managers.We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
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