Discharge Support Officer - Itoc

Job summary The Integrated Transfer of Care Hub (ITOC) have an excitingnew role, we are looking to recruit a Discharge Support Officer to workalongside the Multidisciplinary Team.
You will have delegated responsibilityfor facilitating the delivery of safe, effective, and timely discharge/transferof patients from Mid Yorkshire Teaching Hospitals into the community or other hospital/communityfacilities.
These maybe both simple andcomplex.
The post holder willbe able to make judgement involving facts or situation which may requireanalysis alter programmes of activities or making decisions related tospecific pathway of care, whilst acting as a central point of contact fordischarge planning.
We are looking for an energetic individual who has a soundbackground of the health and social care environment to coordinate dischargesand work within the multi-disciplinary team.This is a seven-day service that provides single point ofcontact across all wards and hospital sites within Mid Yorkshire Teaching HospitalsTrust for staff, patients, families, carers and associated people andco-ordinate / contribute to the safe and timely hospital discharge in partnershipwith other multi-disciplinary colleagues.Please note that this role is not eligible forsponsorship under the Skilled Worker route.Please note that this role is advertised at Band 4 but is pending confrimation of banding.
Main duties of the job Main Duties of the JobTo line manage a small team of Administrative Staff with in ITOC.To work with the discharge sisters and dischargecoordinator to promote the correct implementation of discharge processesthroughout Mid Yorkshire hospitals to ensure safe and timely discharge andsmooth transfer of patients.Actively participate in discharge planning andfeel confident in ensuring that discharge activity is occurring.Provide concise and detailed information regardingpatients discharge plans.Work closely with all internal and externalpartners and agencies to ensure a seamless service, including working to reducedelayed discharges.To promote best practice in achieving highquality discharge planning and support in reducing No Reason to Reside numbers.
To use tact and diplomacy where there is disputeover complex issues regarding leaving hospital and there may be disputesregarding courses of action to be taken.To liaise with relevant staff and agencies on adaily basis to resolve daily operational issues and ensure discharges aremanaged effectively.Acts as an advocate for patients and theirfamilies/carers recognising the boundaries of their clinical knowledge;liaising and referring on to other services / agencies as required.To understand and apply the skills and knowledgearound complex needs and discharge planning.
About us We are an acute trust caring for over half a million people in Wakefield and Kirklees.
Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).
We prioritise our people and values so we can deliver the best possible care to patients.
Our team is friendly, passionate, and innovative, always seeking better ways to work.We support work-life balance and foster a diverse, inclusive environment where everyone belongs.
Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.
We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.Application guidance: We understand that more applicants are using AI technology to help with their applications.
While these tools can be useful, they cannot fully capture your skills, knowledge, and experience.
Its important that you personalise your application.
Relying solely on AI is not recommended, as it may reduce your chances of success.
Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Job description Job responsibilities Key ResponsibilitiesTo work with the discharge sisters and dischargecoordinator to promote the correct implementation of discharge processesthroughout Mid Yorkshire hospitals to ensure safe and timely discharge andsmooth transfer of patients.Actively participate in discharge planning andfeel confident in ensuring that discharge activity is occurring for everypatient with No Reason to Reside.
Actively work with the discharge coordinatorsand ITOC teams to ensure patients are identified for transfer to the dischargelounges to ensure acute beds are available as soon as possible.Provide concise and detailed information regardingpatients discharge plans.Work closely with all internal and externalpartners and agencies to ensure a seamless service, including working to reducedelayed discharges.To promote best practice in achieving highquality discharge planning and support in reducing No Reason to Reside numbers.
To use tact and diplomacy where there is disputeover complex issues regarding leaving hospital and there may be disputesregarding courses of action to be taken.To liaise with relevant staff and agencies on adaily basis to resolve daily operational issues and ensure discharges aremanaged effectively.Acts as an advocate for patients and theirfamilies/carers recognising the boundaries of their clinical knowledge;liaising and referring on to other services / agencies as required.To understand and apply the skills and knowledgearound complex needs and discharge planning.
To apply knowledge of the effect of disabilityand provide advice on discharge planning processes, options/ services availableto facilitate discharge and the roles and requirements of the multidisciplinaryteams.
To progress chase each patient through theirhospital stay ensuring diagnostics and results aredelivered and reviewed in a timely manner.To use knowledge, training and experience toanalyse, plan, and implement discharge plans for patients with complexphysical, mental health and social needs.Using knowledge and understanding to supportstaff from across agencies in planning effective discharges.To be able to use problem solving skills, todetermine appropriate actions and formulate specific and appropriate managementplans.
To have a working knowledge of currentlegislation, National Service Frameworks, clinical standards and nationalpolicies in order to provide an effective discharge service.
Person Specification Qualifications Essential Educated at diploma level or equivalent.
Relevant IT skills to include, E-mail, Excel, Window Word (equivalent to RSA 3, European Driving Licence) Skills and Abilities Essential Able to use complex communication skills in a variety of settings, including management of confidential and sensitive information.
Be able to analyse and evaluate the information collected and formulate appropriate recommendations.
Be able to problem solve complex situations and recommend appropriate action.
Good negotiation skills including the ability to diffuse difficult situations and overcome barrier to understanding.
Judgement involving complex situations particularly where there are conflicting information to determine and resolve Experience Essential Previous experience of working with people in an acute hospital setting Previous experience of Public Sector work Ability to work autonomously to achieve required targets Experience or understanding of patient flow and discharge planning, Able to establish and maintain a safe practice environment for self and others.
Liaison across agencies and services.
Knowledge of the discharge planning process and current legislation and guidelines effect on practice.
Experience of managing change.
Excellent written and verbal communication skills Sound knowledge base in order to challenge.
decision making Multi-disciplinary working and ability to participate in inter-disciplinary decision making.
Desirable Experience of a diverse range of hospital and community services and settings.
A basic knowledge of treatment interventions and medical conditions.
Awareness of social care assessments.
Experience of teaching / facilitating development of others.
Knowledge of specific physical, emotional, psychological, social, cultural and spiritual needs of the service users and carers and, taking these into account, implement appropriate action to meet those needs.
Understanding of current pressures facing the NHS around discharging of patients from acute hospital Personal Attributes Essential A wide range of interpersonal skills including the ability to prioritise, delegate, negotiate, advise and support others.
Ability to work under pressure and co-ordinate several jobs at once.
Articulate and flexible Evidence of contribution to improving operational efficiencies.
Capable of demonstrating a visible high profile approach to the job.
Energetic/able to work proactively.
Commitment to change management processes.
Able to deal with conflict and have the ability to challenge others in a positive way.
Good time management.
Ability to demonstrate a flexible approach to working practice to facilitate effective team working.
Ability to adapt to fluctuating environments and complex situations.
Ability to work on own initiative and take responsibility for team and service tasks.
High personal standards of performance and professionalism Willingness to undertake training Team player Genuine interest Punctual/good timekeeper Flexible/adaptable Approachable Able to deal sensitively with patients/ relatives who are concerned / emotional re: discharge plans.
Sound emotional understanding due to frequent exposure to highly emotional encounters including patients, family and caresKnowledge of the impact of disability and its effect on lifestyle.
Ability to inspire and motivate others.
Demonstrate achievements in previous posts held.
Interview Application form Knowledge and Awareness Essential Awareness of the knowledge and skills framework.
Awareness of key national issues relevant to discharge planning.
Good communication skills, ability to interact appropriately with patients, relatives, team members and other staff groups both in person and on the telephone.
Sound understands and unknowledge of Data Protection Able to pass on sensitive information and work within the Information Governance policy.