Discharge Coordinator

Job summary The Integrated Transfer of Care Hub are looking torecruit Discharge Co-ordinators (previous applicants need not to apply) to work on the wards across the acute hospitalto increase patient flow and optimise patient experience surrounding alltransfers of care.We are looking for energetic and caring people who have anunderstanding and some knowledge of the health and social care environment tocoordinate discharges and work within the multi-disciplinary team.This is a seven day service that provides single point ofcontact across all wards and hospital sites within Mid Yorkshire Hospitals Trust for staff, patients, families, carers and associated peopleand co-ordinate / contribute to the safe and timely hospital discharge inpartnership with other multi-disciplinary colleagues.Please note that this role is not eligible for sponsorship under the Skilled Worker route Main duties of the job To promote the correct implementation of dischargeprocesses throughout Mid Yorkshire hospitals to ensure safe and timelydischarge and smooth transfer of patients.
Actively participate in the ward based dischargeactivity ( SAFER, EDDs, board rounds and the identification of patientsfor transfers to PMU and DDH) to ensure thatdischarge activity is occurring for every patient within the ward.
To maintain momentum of discharge planningthroughout the entire process.
Provide concise and detailedinformation/handover regarding patients discharge plans.
Work closely with all internal and externalpartners and agencies to ensure a seamless service, including working to reducedelayed discharges.
To link closely with clinical Site managers toensure effective use of beds.
To promote best practice in achieving highquality discharge planning To be able to use problem solving skills, todetermine appropriate actions and formulate specific and appropriate managementplans.
About us We provide care and support to over half a millionpeople in Wakefield and Kirklees in their homes, in community settings andacross our three hospital sites at Pontefract, Dewsbury and Pinderfields (inWakefield).
Always striving for excellence, we are at theforefront of innovation and research and we invest in teaching and thedevelopment of our workforce.
We live by our values of caring, improving, beingrespectful and maintaining high standards.
We listen and learn because we aimto make Mid Yorkshire the best place to work and the best place to receive care.We have a clear vision, and you could be part ofthis!
If you share our values and you want to make a difference to the lives ofour patients and their families and carers, we would love to hear from you.
Job description Job responsibilities Key ResponsibilitiesTo promote the correct implementation of dischargeprocesses throughout Mid Yorkshire hospitals to ensure safe and timelydischarge and smooth transfer of patients.Actively participate in the ward based dischargeactivity ( SAFER, EDDs, board rounds and the identification of patientsfor transfers to PMU and DDH) to ensure thatdischarge activity is occurring for every patient within the ward.
To maintain momentum of discharge planningthroughout the entire process.Actively work with the discharge team and hub toensure patients are identified for transfer to Gate 11 discharge hub to ensureacute beds are available as soon as possible.Provide concise and detailedinformation/handover regarding patients discharge plans.Work closely with all internal and externalpartners and agencies to ensure a seamless service, including working to reducedelayed discharges.To link closely with clinical Site managers toensure effective use of beds.To promote best practice in achieving highquality discharge planningTo use tact and diplomacy where there is disputeover complex issues regarding leaving hospital and there may be disputesregarding courses of action to be taken.To liaise with relevant staff and agencies on adaily basis to resolve daily operational issues and ensure discharges aremanaged effectively.To support the Discharge Sisters and hospitalstaff in managing difficult discharges.To understand and apply the skills and knowledgearound complex needs and discharge planning, within a multidisciplinary contextin order to effectively self-manage a complex, multiple caseload.
By applyingknowledge of skill deficits, components of self-care, productivity and leisureto ensure that comprehensive holistic assessments have been carried out toenable a smooth and effective discharge.To apply knowledge of the effect of disabilityand provide advice on discharge planning processes, options/ services availableto facilitate discharge and the roles and requirements of the multidisciplinaryteams.
To use knowledge, training and experience toanalyse, plan, and implement discharge plans for patients with complexphysical, mental health and social needs.Using knowledge and understanding to supportstaff from across agencies in planning effective discharges.To be able to use problem solving skills, todetermine appropriate actions and formulate specific and appropriate managementplans.To have a working knowledge of currentlegislation, National Service Frameworks, clinical standards and nationalpolicies in order to provide an effective discharge service.
CommunicationTo maintain and promote confidentiality in linewith national and Trust standards and policies.To facilitate, establish and maintain clear andeffective communication networks with a variety of people, professional andexternal agencies.
patients, carers, multi-disciplinary team, externalagencies and services etc.To communicate complex patient relatedinformation to facilitate collaborative working with other colleagues acrosshealth, social care and housing to ensure the delivery of a co-ordinatedservice.To effectively manage and prioritize workload,seek support and escalate if work cannot be completed in a timely manner.To adapt approach when information may besensitive, confidential, distressing, where conflict of opinions may occur.
To inform colleagues, patients and relatives ondischarge planning processes, services available and how to access them.
To promote an understanding of the role of thedischarge team and the discharge planning process within the hospitals and thewider community.To maintain productive working relationshipswithin the Discharge team and ward teams using clear communication strategies.
Participate in departmental andmultidisciplinary/multi agency meetings as delegated by the Ward Manager, DischargeManager or Discharge co coordinators.Administration/ DocumentationTo be responsible for the written recording ofup to date, accurate information in line with Trust guidelines.To abide by legal requirements governingconfidentiality and data protection.To be responsible for the completion andcollation of appropriate data.To act on written information and referralsreceived from other members of the multidisciplinary team and outside agencies.To carry out routine administrative tasks inrelation to discharge planning on the ward.
Person Specification Skills and Abilities Essential Able to use complex communication skills in a variety of settings, including management of confidential and sensitive information.
Able to present views/ knowledge in formal forums.
Be able to problem solve complex situations and recommend appropriate action.
Ability to represent knowledge or views in formal forums.
Be able to analyse and evaluate the information collected and formulate appropriate recommendations.
Ability to work autonomously and utilise supervision and formal appraisal systems with self and others.
Be able to formulate specific and appropriate management plans including the setting of timescales.
Computer literate with use of spreadsheet and data manipulation.
Good negotiation skills including the ability to diffuse difficult situations and overcome barrier to understanding.
Judgement involving complex situations particularly where there are conflicting information to determine and resolve.
Good organisational skills and the ability to prioritise workloads.
Ability to provide advice which contributes to expediting safe and timely discharges and good patient experience.
Desirable Contributing to the development of students and other staff.
Ability to work with other staff.
Ability to facilitate others to problem-solve and use clinical reasoning skills.
Ability to inspire and motivate others.
Experience Essential Previous experience of working with people with illness, disability or injury.
Previous experience of Public Sector work.
Ability to work autonomously to achieve required targets.
IT skills, capable of using and interrogating IT data systems in support of the discharge role.
Experience or understanding of patient flow and discharge planning.
Able to establish and maintain a safe practice environment for self and others.
Experience of working in multi-disciplinary teams.
Experience of patient and staff liaison.
Liaison across agencies and services.
Knowledge of the discharge planning process and current legislation and guidelines effect on practice.
Experience of managing change.
Desirable Experience of a diverse range of hospital and community services and settings.
A basic knowledge of treatment interventions and medical conditions.
Awareness of social care assessments.
Experience of teaching / facilitating development of others.
Knowledge of specific physical, emotional, psychological, social, cultural and spiritual needs of the service users and carers and, taking these into account, implement appropriate action to meet those needs.
Understanding of current pressures facing the NHS around discharging of patients from acute hospital.
Knowledge and Awareness Essential Awareness of the knowledge and skills framework.
Awareness of key national issues relevant to discharge planning.
Good communication skills, ability to interact appropriately with patients, relatives, team members and other staff groups both in person and on the telephone.
Able to pass on sensitive information and work within the Information Governance policy.
Desirable Knowledge key performance targets.
Personal Attributes Essential A wide range of interpersonal skills including the ability to prioritise, delegate, negotiate, advise and support others.
Ability to work under pressure and co-ordinate several jobs at once.
A self-starter.
Evidence of contribution to improving operational efficiencies.
Capable of demonstrating a visible high profile approach to the job.
Energetic/able to work proactively.
Commitment to change management processes.
Able to deal with conflict and have the ability to challenge others in a positive way.
Ability to demonstrate a flexible approach to working practice to facilitate effective team working.
Ability to adapt to fluctuating environments and complex situations.
Ability to work on own initiative and take responsibility for team and service tasks.
High personal standards of performance and professionalism.
Willingness to undertake training.
Team player.
Genuine interest.
Punctual/good timekeeper.
Flexible/adaptable.
Approachable.
Able to deal sensitively with patients/ relatives who are concerned / emotional re: discharge plans.
Sound emotional understanding due to frequent exposure to highly emotional encounters including patients, family and cares.
Desirable Knowledge of the impact of disability and its effect on lifestyle.
Ability to inspire and motivate others.
Demonstrate achievements in previous posts held.
Qualifications Essential Some previous experience in Health Care and working in a hospital setting.
NVQ or equivalent.
Education to GCSE or equivalent level of education in Maths and English.
Desirable PAS Training.
NVQ Level 2/3 or equivalent level of education or training.