Directorate Support Manager Acute Medicine

Job summary An excitingopportunity has arisen within the Division of Medicine & Therapies at WorcestershireAcute Hospitals NHS Trust who are looking for an experienced Directorate SupportManager for the Directorate of Acute Medicine.
This will enhance the management structurewithin the Division of Medicine & Therapies.
The post holder willprovide operational and business management support to the Directorate workingclosely with the Directorate Manager, Clinical Director and Matrons.
This post isbased at Worcestershire Royal Hospital and travel across the county isessential.
Main duties of the job You willprovide operational management alongside the Directorate Manager working inpartnership with the Clinical leads and the Matron; ensuring that theDirectorate and its services meet their quality, activity and financial targetsand assist in the planning, objective-setting and change management within boththe Directorate and the Division as a whole.
You should have previousexperience of managing staff, projects, complaints, performance and budgets.You will need to demonstrate a provenrecord of pro-active management to achieve key performance targets andexperience in managing and responding to a range of operational issues.Applicants will have excellent verbal and written communication skills, theability to build, develop and motivate effective teams and work to tightdeadlines.For more details about this opportunity or to arrange aninformal visit please contact Lyndon Thomas, Deputy Directorate of Operations on 01905 763333 Ext 39516 About us Our purpose is simple - Putting Patients First.
We are looking for exceptional colleagues who can help us achieve this.Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.The Trust operates hospital-based services from three sites in Kidderminster, Redditch and WorcesterOur workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care.
You could be one of them.We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward.
Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.Our objectives are simple:Best services for local peopleBest experience of care and best outcomes for our patientsBest use of resourcesBest peopleBetter never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description Job responsibilities Operational ManagementToassist in ensuring that the operational performance of the Directorate iseffectively managed to meet agreed Trust and Divisional objectives.Thepost holder will be required to work with the Directorate Manager to ensureachievement of the Trust in-patient, outpatient maximum waiting time targets and emergency accessTomonitor patients waiting via Trust Reporting systems, analyse information andtake relevant action to ensure that no patients breach the targets.
Discussingnon routine capacity issues with Directorate Manager to ensure all waitingtimes and booking targets are metTomonitor performance against activity targets and other service objectivesTowork with the Directorate Manager, Clinical Directors, Matrons, Departmentalmanagers and the Finance team to set and deliver the Group objectives, in linewith Directorate, Divisional and Corporate targets and strategiesTodeliver Income and Expenditure balance on the devolved resources.Todeputise for the Directorate Manager as required.Totake devolved responsibility for specific clinical areas within the Directorateas agreed with and under the management of the Directorate Manager includingmeeting with the Clinical Director, Matron and Departmental Leads on a regularbasis.Workwith the Clinical Director, matron, finance manager and heads of departments toidentify service developments and new ways of working within the specialty anddevelop plans for implementation for reporting to the Directorate and theDivision.Tocontribute to the identification of cost pressures and assist in the deliveryof cost savings and service efficiencies and delivering an annual costimprovement plan.Toreview equipment needs and develop supporting rationales for bids for new andreplacement equipment within the specialty as part of the Trusts businessplanning cycle.Toensure complaints and incidents are investigated in line with the Trustcomplaint policy.
Where appropriate co-ordinate the response in liaison withthe Directorate Management Team.Toensure accurate coding systems and processes are in place within theDirectorate to ensure activity is accurately recorded impacting on incomestreams.Toundertake project work as directed by the Directorate Manager such as workingup plans for waiting list initiative work including work in the private sectorand weekend working.Assistingthe clinical staff with the development and updating of protocols anddisseminating the information throughout the clinical area.Toensure the Trusts Infection Control policy is fully enforced.Management Of StaffTobe responsible for the operational management of administrative and clericalstaff within the Directorate.Toensure staff are aware of and comply with Trust policies.Toimplement HR policies as appropriate eg Attendance Management, Grievancepolicy, Disciplinary Policy.Tomanage the systems in place for monitoring of sickness and absence and annualleave of administrative staff and where appropriate organise cover.Tocoordinate and undertake return to work meetings where appropriate inaccordance with the Trusts attendance management policy.Bookingof agency staff in line with the Trusts agency request guidelines.Tomanage the effective recruitment of designated Medical Secretaries andAdministrative and Clerical staff within the Directorate.Toarrange and support training and development of staff as identified from thePDRS and ensuring that all staff have a personal development plan in place.Monitoring the review cycle for the staff groups.Toprovide Human resources with weekly reports on agency expenditure, Admin andClerical staffing levels, sickness and maternity leave, and monthly reports onAdmin and Clerical vacancies.Business DevelopmentResponsibilitiesCollateinformation and draft Directorate reports for divisional meetings.Supportspecific allocated Divisional projects.Reviewequipment needs submitted by the Directorate and ensure the development ofsupporting rationales.Workwith Directorate Leads, Service Leads and other clinical representatives tosupport development of complex business cases for the division in conjunctionwith the Business Advisor for the Division.Workwith Directorate leads, Service Leads and other clinical representatives toensure strategic objectives and plans are developed as part of the Trustsbusiness planning cycle.
Workwith the Heads of Service Clinical Director, matron, finance manager and headsof departments to identify and facilitate service developments and new ways ofworking.Toundertake project work as directed by the Directorate Manager.
This includessupporting projects relating to compliance plan, changes in pathways, capacityand demand profiling and major service alterations.Tocontribute to the identification of cost pressures and assist in the deliveryof cost savings and service efficiencies and delivering an annual costimprovement plan.Medical StaffingToassist in Divisional Medical Staff recruitmentTooversee the effective recruitment, induction, training and development ofclinical staff within departments across the Directorate, ensuring that eachmember of staff has a robust Personal Development Review and a PersonalDevelopment Plan agreed as part of the Knowledge and Skills Framework.Toensure Junior Doctor compliance in relation to European Working Time Directive,working closely with Clinical Director to achieve this.Toco-ordinate the provision of locum Medical Staff for the Division includingliaising with Locum Agencies, In-house Medical Staff and Consultants asavailability of Locums.Ensuresuitability of locums by ensuring all documentation relating to GMCregistration, fitness to practise and health clearance are available for theConsultant to view.Toactively manage the annual leave, study leave and sick leave for Medical Staffwithin the Division, maintaining accurate records and ensuring the Divisionalprocedure is adhered to.Toco-ordinate Induction for all Junior Medical Staff on commencement in theDivision, ensuring new staff are clear about their working rota and restperiods.Tobe responsible for ensuring that all time sheets for locum staff are completed,coded, signed and forwarded to the Agency and Finance Department.Tomaintain an up-to-date list of all Medical Staff in the Division.Toproduce and further develop regular and comprehensive reports for the Financeteam on Locum Agency expenditure.Tolink in with other Divisional Medical Staffing leads to share good practice,ensure policies and procedures are up to date and are adhered to and tostandardise working practices.
Person Specification Qualifications Essential Educated to degree level/equivalent experience Evidence of continued professional development Evidence of health service management experience Experience Essential Previous NHS management experience: Developing Business cases Managing staff Managing projects within appropriate timescales Managing complaints Budget management Experience of leading and achieving change in a complex environment Experience of leading re-design or change management initiatives Experience of assisting negotiations involving complex, sensitive and contentious matters Experience of assisting service planning taking into account finance, manpower, equipment and organisational factors Desirable Experience of managing a service with competing stakeholders Skills Essential Ability to build, develop and motivate an effective team Ability to influence/ persuade others with a positive approach and respect for work colleagues Excellent verbal and written communication skills Ability to work prioritise and work to tight deadlines Computer literate Ability to analyse information and evaluate situations to draw appropriate conclusions Decision making and problem solving skill Desirable Awareness of strategic management processes and their application fiscal planning, manpower Understand the role of IT in delivery of an effective service Experience of data manipulation and advanced excel skills Knowledge of the national and regional health strategies Knowledge / Understanding Essential Knowledge of NHS management issues - National agendas and initiatives Patient management issues Patient flow processes Knowledge of risk management issues Knowledge of the clinical governance agenda Personal Qualities Essential Self-motivated with a high drive for success Ability to work as a team but also on own initiative Adopts a flexible approach