Job summary Director of Services Based at our Head Office, Leatherhead, Surrey, KT22 0BXStatus: PermanentSalary: Up to £85,000 per annum (dependent on experience) plus 5% Outer London Fringe Allowance (capped at £2,056 per annum)Hours: Full time, hours per week, Monday - Friday 09:00 - 16:30.
Hybrid working available - 2 days in office, 3 days at home.
Main duties of the job Lead the delivery and continuous development of our Service Delivery Model and hold accountability for the organisation's impact.
The role will ensure our services deliver clinical excellence, together with developing our veterans' journey within our service delivery team and achieving value for money.
Focus on the management and development of our staff.
Be the Nominated Individual responsible for meeting the requirements of the regulatory bodies in England, Scotland and Northern Ireland.The individual will bring operational leadership expertise and experience to complement the expertise and experience of the Clinical Director.
The role will ideally suit a people focused empathetic leader.
The individual will have demonstrable experience of developing teams where staff feel trusted and empowered in their roles.
A track record of strong internal collaboration and effective external partnerships will be key.
About us About us: Combat Stress is the UK's leading mental health charity for veterans.
Every year thousands of former servicemen and service women turn to us struggling with their mental health as result of military trauma.
Our specialist treatment not only changes lives but saves them too.We complement the services provided by the NHS and other military charities by providing treatment and support for those veterans who have some of the most complex trauma-related mental health issues resulting from military service.
Our specialist teams aim to help as many veterans as possible to recover from post-traumatic stress disorder (PTSD).
We helped 12,500 veterans last year but that's just a fraction of the number who need expert support to recover from their experiences and live happy and productive lives.
Job description Job responsibilities About the role:With a turnover of £13m, we are a national charity with 220 staff working across the UK.
Specifically, this role will have responsibility for staff, a budget of c.£8m and will lead to the delivery of all our veteran-facing services and support, maximising our reach, responsiveness and effectiveness.
We require someone who can work in a multi-disciplinary environment and in geographically dispersed locations.Although we are focused on veterans' mental health and wellbeing, the successful candidate does not necessarily have to come from a military background.
However, we are looking for substantial experience within a service delivery organisation.
Director level leadership, quality and focus on the beneficiaries of the charity and the ability to engage and influence across our varied landscape of partners is key, as is a collaborative approach.
This role offers a great opportunity to make a substantial contribution to shaping the future of Combat Stress and we are looking for tenacious and ambitious individuals who want to make a mark and transform veterans' lives.This role will be subject to a DBS check.What we offer:You will work within a much loved charity that is constantly evolving to meet the needs of our veterans, that has a fantastic cause and a committed follower base.Benefits: 30 days paid holiday plus bank holidays and after 10 years continuous service, this will increase to 33 days paid holiday plus bank holidays.
Competitive stakeholder pension scheme - contributions matched up to 11% of salary Discount shopping vouchers Cycle to work scheme Access to the Employee Assistance Programme Flexible working Access to Blue Light Card scheme Death in Service Scheme Closing date: 31 January 2025Interview date: Week commencing 10 February 2025Please note, we reserve the right to close this advert early, should we receive a sufficient number of applicants.
Person Specification Qualifications Essential * Educated to degree level or equivalent.
Experience Essential * Experience of senior operational leadership of a service delivering support to people.
* Experience of building teams and motivating staff.
* A demonstrable track record of excellent internal collaboration across directorates or teams.
* A demonstrable track record of developing successful operational partnerships with external organisations.
* Understanding of patient safety and clinical excellence.
* Empathy for veterans and their families and understanding of the impact of military service.
* A leadership style that develops trust and empowers staff.
Desirable * Experience of senior operational leadership within a healthcare service.
* Experience of developing and delivering client journeys through services.
* Experience of co-production with patient or clients who access services.
* Experience of delivering a service regulated by the CQC.
* Experience of military service.