Project Managers, Sr. Project Managers
We are the long-standing, production partner of choice that has helped brands across borders and cultures for over half a century achieve their business goals.
We embrace difference through diversity of thought, experience, and expertise to maximise potential and bring the greatest benefits for our people and our clients.
In June 2023, Tag was acquired by dentsu Group, Inc, though we remain a distinct brand headquartered in London.
As dentsu's acquisition of Tag significantly expands content delivery capabilities, Tag's expertise to deliver personalized, omnichannel content in real-time and at-scale for clients remains unparalleled across the entire customer journey, unlocking marketing effectiveness and efficiency.
Tag and dentsu bring together our innovation and technology infrastructure to help solve clients' toughest challenges.
United in business acumen, we share similar core values, company culture, and embrace a vision "to be at the forefront of people-centric transformations that shape society.
The Regional Globalization Director is an account-based position that oversees providing Globalization services for their client base.
Responsible for day-to-day client relationship management
Lead the end-to-end process of client onboarding for localization and globalization services, ensuring seamless transitions from global to regional to local service delivery.
Develop and oversee necessary frameworks that account for regional market complexities, legal considerations, and cultural nuances for globalization.
Provide advice and support to transcreation team in terms of project timelines and budgets
Manage billing and provide information requested by Finance for monthly billings report
If applicable, produce and present financial reports to clients on spending
Regularly conduct follow ups and client satisfaction surveys after delivery of projects to maintain quality and client relationship
Identify potential new business for existing clients and ways of increasing profitability for those accounts
Support Globalization team in handling issue escalation and resolution by following the set client complaints/escalation procedure
Lead or participate in RFPs and pitches for new and existing clients, contribute to rate cards, pricing strategy and contract negotiations
Initiate and take an active part in research and testing of new developments such as studio integration, new project and workflow management tools etc.
Identify training needs in team
Bachelor's degree in related field.
A combination of education and work experience can be substituted.
~ Proficient in MS Word, PPT & Excel
~ Basic understanding of P&L Management
~5+ years' experience with industry leading Translation Software (CAT Tools)
~5+ years people management experience
~ Experience with Global Account Management specifically in managing multi-regional or global accounts, with strong cross-cultural communication and international strategy skills.
~ Bilingual
~ As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.