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International Risk and Controls sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers – the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers.
The objective of the ICS Control Management Risk ID - Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for ICS to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.
ICS Control Management is looking for a Director of Risk ID Reporting to lead a diverse team of high-performing professionals focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
Howwillyoumakeanimpactinthisrole?
The Director, ICS Control Management Risk ID - Reporting will:
Provide additional identification of risks throughout business processes and systems (along with business process owners)
Lead control monitoring (supplemental to BU process owners testing) and proactively communicate key OR trends, activities, and events to senior management, to facilitate informed decision-making
Proactively identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing
Compile thematic risk reporting (levels, trends, causes) to provide actionable insights to BU on current risk levels, emerging trends and root causes
Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)
Champion risk management practices within the business
Develop risk dashboards and key risk indicators (KRIs) for ongoing monitoring
Develop risk profiles and maintain an updated risk register(s)
Be a key leader for sharing insights, better practices, themes, etc. across the enterprise
Minimum Qualifications:
6+ Years experience inoperational risk management (e.g., within Risk and/or Internal Audit function)Understanding of critical operational risk management lifecycle activities
Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts
Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
Experience within financial services industry
Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds
Preferred Qualifications:
Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following:Providing identification of operational risks throughout business processes and systems
Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
Enhancing risk assessments and associated methodologies
Leading independent control monitoring, including identification of control improvements
Identifying areas of risk for intervention, including conducting independent quality assurance and process testing
Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes
ORMCM
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.