Director, Deputy Head of Client Lifecycle Management (12 Month FTC)Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve.
The Client Lifecycle Management team is situated within the Corporate and Investment Banking Division of MUFG Bank. This function acts as a centralized 1st line support team, providing support to MUFG Securities both in London and in Amsterdam and MUFG Bank, London Branch.
NUMBER OF REPORTS WITHIN DELEGATED LINE MANAGEMENT 6-7
MAIN PURPOSE OF THE ROLE This role is to support the management of the Client Data Quality, Client Engagement, and Client Offboarding teams for MUFG Bank and MUFG Securities. The individual will also be expected to deputize for the Head of Client Lifecycle Management, overseeing the Client Support and Business Support teams.
KEY RESPONSIBILITIES Leadership & Strategic Development: Responsible for the alignment and execution of the Client Data Quality, Client Offboarding, Client Engagement and Onboarding / Regulatory management strategy.Responsible for managing end-to-end Offboarding Process across Bank & Securities.Responsible for managing client data quality deliveries through the introduction of data quality rules.Accountable for identifying and spearheading change to deliver significant cost reductions through process improvements.Operational Management Responsible for ensuring that client data quality & offboarding frameworks are completed by the team in a timely manner.Accountable for implementing and/or maintaining processes/procedures and standards for the team.Global Collaboration Responsible for promoting the reputation of Client Data Quality and establishing strong relationships with key stakeholders within MUFG.Customer/Product Development Responsible for internal and external relationships to ensure stakeholders see the Bank as a trusted partner.Governance, Risk & Compliance Accountable as a representative of Business Support, Client Support, Client Data, Offboarding & Engagement.WORK EXPERIENCE Essential:
15 years + in Front Office (1LoD) management environment or 10 - 12 years + Relationship / Client management experience.Preferred:
Prior experience in client lifecycle management function.SKILLS AND EXPERIENCE Functional / Technical Competencies: Strong Data SME background with an understanding of Client Data and its impact on Client Experience.Broad knowledge of Markets Regulations (MIFID II, EMIR, etc.).Education / Qualifications: Essential:
Degree Level or relevant industry experience.PERSONAL REQUIREMENTS Excellent communication skills.Strong decision-making skills.We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued and respected.
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