Role purpose The postholder will support the Lifelines Digital Switchover project to replace existing analogue technology enabled care equipment, with digital ready technology.
This is in preparation for the nationwide digital switchover of the nation's telephony infrastructure.
In undertaking their duties, they will ensure compliance with all relevant legislation, and policy frameworks including health and safety and safeguarding to ensure the organisation is kept safe.
Corporate Responsibilities Understand, uphold, and promote the aims of the councils equality, diversity, and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do. Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all. Operational Service Delivery Visit customers in their homes to undertake an assessment of their needs and installing the appropriate technology, ensuring completion of the signup process. Install equipment safely including Lifeline units, pendants, and peripheral devices such as smoke detectors, fall and door sensors. Demonstrate equipment, provide training and support to customers and/or members of their support network in the use of technology enabled care equipment. Respond to reports of faults with equipment and provide in-person or remote support to resolve the issue. Performance Framework The postholder will develop knowledge of a range of technology enabled care solutions and keep abreast of new and developing technology to meet the needs of vulnerable people.
Identify improvements to system functionality and processes which will support and enhance the customer journey, sharing information and ideas with peers and the management team.
Explore opportunities for utilisation of new technology to offer customers a wider range of solutions Qualifications Essential GCSE Grade 4 and above, or equivalent in Maths and English. Desirable Evidence of work related continuing professional development. Experience Essential Experience of working in operational services and delivering customer-led services to vulnerable people. Use of Microsoft Office applications, particularly Microsoft Excel, Outlook, and Teams.
Desirable Previous experience of working in Technology Enabled Care services. Knowledge Desirable Understanding of technology enabled care and related products that can be used to promote independence. Skills Essential Understand customer service values, equality and diversity and customer inclusion in delivery. Organised, ability to motivate and empower others, strong team player as well as an ability to work on own initiative.
Skilled communicator, and good at building strong working relationships.
Ability to influence officers, members, and partners to the importance of customer service.