Who we are Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business.
As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years.
From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a global lifestyle brand, wrapped around the world-class horse racing we stage.
At Ascot we believe in preserving the beauty of our surroundings and minimising our ecological footprint.
From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us.
60% of boxes sold annually, the Senior Client Relations Manager is a key role within the Ascot commercial team, ultimately responsible for managing the sale and renewal of all annual boxes, delivering the budgeted annual income.
With direct line management responsibility, it is important to impress the need to build strong relationships with the client base and ensure efficiencies are identified and developed to better service their needs.
Set and monitor revenue targets for the portfolio and implement sales strategies to exceed where possible financial objectives
Lead and collaborate with other internal stakeholders (marketing/ operations/ facilities/ finance/ 1711) to align resources for the new strategic direction
Lead account management for high-valued clients conducting regular meetings and touchpoints
Establish, develop and report on key performance metrics related to sales performance, retention and efficiency
Work closely with Head of Strategic Relations and Development to support identifying and developing growth opportunities within the wider commercial department
Collaborate with the Senior Memberships Manager to lead the day-to-day management of the wider memberships team and support the commercial department with strategic support
Support the Head of Strategic Relations and Development with any ad hoc commercially focussed projects as required
Direct line management of Annual Boxes Manager and split management of the Membership Executive (with Senior Membership Manager)
Strategic thinker with ability analyse data and accurately report and develop actionable insights
Proficiency in CRM systems and data reporting
Marketing understanding and ability to understand the Brand and its values
Ability to be flexible and adaptable
A best-in-class welcome with a tailored induction and racecourse tour, as well as a wide range of training schemes to help with your learning and development
Access to a range of wellbeing support for yourself and your family including a dedicated Employee Assistance Programme and Healthcare support app with 24/7 virtual GP access
Opportunity to make an impact in our Volunteer week with a day out of the office to support local community and charity partners
End of year offices closed (extra 2 days annual leave added to your entitlement)
Time Off in Lieu (toil) for working weekend race days
Clothing and hat hire
Exclusive discounts in local shops and cafes
Exclusive discounts from selected partner brands and suppliers
And let's not forget, invitations to our monthly social nights as well as annual parties and afternoon teas to celebrate our most special occasions throughout the year.
We take pride in our commitments to make a positive change for now and future generations to come, whether through our Diversity and Inclusion strategy and training programmes, our award-winning 'Racing To Zero' sustainability actions, or our forward thinking employee benefits including flexible working and menopause policies, as well as health and EAP support access.
We are also proud of our community outreach which includes a volunteering week for all employees to spend time supporting local charities.
Our Diversity and Inclusion Vision
We are committed to ensuring guests from all backgrounds and communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment.
As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
All applications received will be shared with psd Group Sports Practice.