Do you have a passion for the world of eCommerce & digital marketing?
Are you experienced in communicating directly with customers?
Do you have a keen eye for the latest fashion and accessories trends?
Orelia are looking for a Digital & Customer Service Assistant to join their close-knit eCommerce team.
The ideal candidate will be a key player in helping reach the sales targets of the online channel by ensuring our website content is well-maintained, accurate and engaging.
Launched in 2008, Orelia is a leading multi-channel fashion jewellery business with a thriving online business also supplying to major online retailers and boutiques.
Borne out of a need for beautiful, fashionable, good quality yet affordable jewellery, Orelia bridges the gap between high street and designer brands.
Key responsibilities include: · Managing web product including product creation and uploads, merchandising and monitoring stock levels
· Creating, editing and optimising website content, including landing pages, images, videos and website hierarchy
· Taking commercial actions to ensure sales are maximised including executing and monitoring promotional activity
· Briefing our digital designer with CRM emails and testing email campaigns
· Supporting the wider team with digital marketing activity including organic social, paid social and PPC
· Supporting the analysis of data to identify opportunities, trends and areas for improvement
· Supporting the testing of new website functionality
· Collaborating with the Social team to support marketing campaigns and promotional activity
· Replying to customer service queries – being the customer facing voice of Orelia
· Become the voice of the customer in the business, providing timely customer feedback to all teams including Buying, Merchandising and Fulfilment
Valuable skills / qualities: · Confident communicator – both written and verbal
· A willingness to get stuck in and involved with a large variety of tasks
· Ability to show initiative, asking questions and making suggestions for improvements – everyone has an important voice at Orelia!
· Ability to work cross departmentally in a small business environment
· Shopify experience ideal, but not essential
· Experience of working in the retail sector ideal, but not essential
The successful candidate can expect: Flexible working hours 8-4, 9-5, 10-6, based in Brighton's South Lanes, with hybrid working (3 days PW in office, 2 at home) Participation in discretionary bonus scheme Free health cover for yourself and ability to buy health care for family Death in service Peoples Pension 25 days holiday pro rata and your birthday off 60% staff discount off full price, 20% off markdown