Job summary THIS POST WILL NOT COMMENCE BEFORE APRIL 25 An exciting opportunity has arisen to join the Digital Services (formerly ICT) department as a member of the Digital Customer Services Team.
The Customer Services Assistant is a customer-facing role and it is expected that anyone who holds this position will conduct themselves in a professional manner as described and defined in the ULHT Staff Charter.
Main duties of the job Able to work under pressure, with excellent communication, time management and organisation skills.
The suitable candidate will be able to demonstrate an understanding of the Trust values and be an effective team worker.
About us Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment.
From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area.
It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area.
It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire.
Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job description Job responsibilities Have a look at the job description, and if you like what you see, then apply today.
Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution.
Your NHS needs you!
Person Specification Qualifications Essential Diploma level or higher qualification or equivalent experience Evidence of recent and ongoing personal and professional development Desirable ITIL Foundation Qualification Previous Experience Essential Experience in providing administrative support for Digital and/or Healthcare organisations or systems Desirable Previous experience of working in the NHS Knowledge, Skills & Aptitudes Essential Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: ?Patient Centred ?Safety ?Compassion ?Respect and ?Excellence Knowledge and experience of administrative processes and procedures Desirable Knowledge and experience of cyber security Knowledge of Project methodologies Specific Requirements Essential Confident, self-motivated and enthusiastic Methodical approach to work, logical and numerate Ability to work under pressure and prioritise work Ability to travel between sites Flexible approach to work outside normal office hours, when and if the need arises