Digital Change Business Analyst

Job summary Dorset County Hospital is growing its digital transformation and change service, and is looking to recruit an experienced Business Analyst to join the team!
The post holder will play a pivotal role in delivering our exciting change programme by helping to define requirements, redesign work processes, and build a culture of digitally-enabled change.The scope of role is varied, involving both technical and operational/clinical areas.
The post holder will bring experts together to identify, define, and promote new ways of working.
To do this, they will need to become familiar with the digital tools available, including clinical and non-clinical systems and internally developed solutions, as well as with patient pathways and operational processes.
Recognising the complexity of clinical and operational processes, the post holder must be comfortable with a degree of ambiguity and will work as a consensus builder to help facilitate the co-design of new processes.The successful candidate will be experienced in business analysis/process redesign, ideally including experience working in digital change.
A grasp of technical concepts such as integration, data structures and system architecture is required in order to produce designs useful to technical teams.
They will work closely with internal and external teams as designs are implemented, refining requirements and designs as projects/initiatives progress and ensuring requirements have been met to an acceptable standard.
Main duties of the job The post holder is responsible for ensuring that the digital requirements of the Trust are captured correctly and that are benefits identified and realised.
This will include the following key responsibilities:Mapping and redesigning business processesConsensus building, facilitation, and collaboration with sometimes disparate groups of stakeholdersCapturing high level and detailed business requirements and expressing them as required by the projectCapturing acceptance criteria for business requirements which accurately quantify when a requirement is considered to be metTranslation of business requirements into cohesive, high level solution designs which can be implemented by technical teamsVerification of implemented requirementsContributing to project documentation and supporting the transition of solutions into service through tasks such as user training and supportDeveloping good relationships with Trust staff and communicate effectively in order to successfully capture the right information to deliver business changeResearch and understand NHS standards and statutory national requirements as required by relevant projectsIdentify and set effective working processes, practices and professional standards that could be adopted by the Digital Services department About us The Digital Services team is a friendly, supportive, and dedicated group of digital professionals who are committed to providing outstanding support services to Dorset County Hospital.The post holder will work closely with digital colleagues from services including: Clinical SystemsDevelopmentDigital Portfolio TeamBusiness IntelligenceHealth RecordsClinical CodingDigital Technology and InfrastructureDigital Change and Training The successful candidate will be fully supported and be provided with opportunities to develop new skills and knowledge as part of their role.
Job description Job responsibilities Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed.
When completing your application please make sure to tell us how your experience and skills fit the person specification.
Please contact us at R if you are unable to view or download the attachment.
For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care.
To read more about our Trust and our Values search Dorset County Hospital online.
Person Specification Education, Qualifications, and Training Essential Educated to degree level or NVQ Level 4/5 in Management, Project Management, or Administration or equivalent professional experience.
Desirable Foundation Certificate in Business Analysis or equivalent professional experience related to planning change Experience Essential Experience of planning, developing and implementing changes to services, systems, or processes.
Experience of being part of a team which delivered successful business change.
Experience in defining problems, identifying requirements, and appraising options.
Experience of documenting 'as-is' and 'to-be' processes.
Experience of change management using service improvement techniques and process mapping.
Experience of creating documents which include high-level and detailed business/technical requirements, acceptance criteria definition, and solution design requirements.
Experience of successfully communicating complex information to non-expert audiences, with confirmation of understanding.
Experience of developing evidenced-based policies and guidelines Experience of working in a large complex organisation, such as the NHS, social care, or similar.
Desirable Experience in working with healthcare information systems, ideally with an understanding of systems integration methodologies associated with patient-based information systems.
Significant experience in understanding acute hospital patient management processes Skills and Competencies Essential Very good organisational, analytical and judgement skills to provide a rounded and comprehensive support service with effective decision making and prioritisation setting Computer literacy and competency in Microsoft Office applications (or equivalent) to a reasonably high level of capability, specifically Microsoft Word, Excel and PowerPoint Use of initiative including the ability to prioritise, work to tight deadlines and work with limited supervision Proven ability to build effective relationships with internal and external stakeholders.
Well-developed communication skills with staff of a range of professional groups and at all levels; able to explain complex technical information to non-technical users Able to engage others in changes to create a sense of ownership.
Excellent interpersonal skills written, verbal and presentational Ability to resolve problems associated with healthcare information systems and develop new procedures as required Effective planning skills to support resolution of issues and participation in new developments.
Evidence of robust, methodical, and accurate record keeping and documentation processes.
Desirable Able to handle sensitive situations with a high level of discretion, tact, and diplomacy.
Comfortable with ambiguity and able to flex to meet changes in business requirements.
Skilled at facilitating and leading meetings and workshops with representatives with differing areas of focus or with conflicting requirements/opinions.
Ability to negotiate with staff at all levels to agree timelines, ensure task are completed or agree solutions with suppliers.
Evidence of the tenacity, resilience, and adaptability required to overcome adversity and barriers.