Desktop Technician Level 2

Desktop Technician Level 2 Role Purpose: Minimum of 4 years' experience in desktop support or a related role .
Provide 2nd line technical support for desktops, laptops, printers, mobile devices, and related technologies.
Troubleshoot and resolve hardware/software issues while maintaining high customer satisfaction.
This role requires hands-on technical skills and a willingness to travel with a full UK driving license.
Manage technical issues through a customer ticketing system , ensuring updates and resolutions are provided in a timely manner.
Perform basic network connectivity troubleshooting, asset inventory, and device upgrades.
Offer end-user training and guidance on hardware/software usage.
Assist with infrastructure administration tasks and support IT projects/upgrades.
Technical Skills: Strong experience with Windows 10, Office 365, Microsoft Teams, Google apps, and ServiceNow.
Proficiency in managing MS Active Directory (users, groups, policies).
Skilled in supporting a variety of devices: desktops, laptops, printers, smartphones, and tablets.
Strong Microsoft Office skills (Outlook, Word, Excel).
Additional Requirements: Full UK driving license and ability to travel.
Must have the UK clean Driving license