Desktop Support Engineer

Desktop Support Engineer
3 Month Contract
Location: Office based - 5 days onsite in Brighton
Pay Rate: £400 - £425 per day (Inside IR35)
Skills: Intune, Windows 10, Windows 11, Autopilot processes, Migration experience
Key Responsibilities:
Technical Support: Provide 1st and 2nd line support to end-users, assisting with installation, configuration, and troubleshooting of auto-pilot enrolment (user-driven), as well as upgrade to Windows 11.
Deployment: Assist with the migration from hybrid to cloud through autopilot, and in the deployment of Windows 11 across the organization, ensuring minimal disruption to users.
Troubleshooting: Resolve technical issues related to Windows 11, including hardware and software compatibility assessments.
Documentation: Create and maintain detailed deployment documentation and reports.
Training: Provide technical support and training to end-users post-deployment.
Collaboration: Work closely with IT teams and project managers to meet deployment deadlines.
Qualifications:
Technical Knowledge: Strong understanding and experience of Intune, auto-pilot process and upgrade from Windows 10 to 11.
Problem-Solving Skills: Ability to diagnose and troubleshoot technical issues efficiently.
Customer Service: Excellent communication and interpersonal skills to support end-users effectively.
Certifications: ITIL Foundation certification or similar is often preferred.
Experience: Previous experience in a desktop support or IT role is required in migration from Windows 10 to Windows 11; knowledge Intune and apps deployment is required