Desktop Support Analyst

Here are the position details Role – Desktop Support Location – Belfast , UK Position type: Contract (6 months) Technical Skills and Personal Abilities Strong analytical and troubleshooting skills PC hardware troubleshooting (Dell/HP/Lenovo) MS Windows build and support Apple Mac build and support is an advantage Software installation/troubleshooting Experience performing technology refreshes Mobile device support (iOS/iPhone/iPads) – excluding warranty hardware repair Experience in working with third party client managed mobile applications Asset tracking – Weekly tracking of New/Deployed Asset, Lost/Stolen Assets Stock room management Basic support in Video conferencing equipment Hands on experience in server-side workstation maintenance like upgrading and patching activities.
Basic Knowledge of Network & Telephony Support Demonstrate initiative and act independently to resolve problems Ability to work with customers and achieve successful outcomes in handling difficult situations High level of personal integrity with accountability for results Customer focused – "Customer is #1" attitude Detail oriented Education / Expertise Technical degree (BSc or MSc) Minimum 2 years of experience in hardware, software and basic network troubleshooting in a Deskside/Field Service support environment.
Technical Certification will be an added advantage