Deputy Service Manager LOCATION: Horsham SALARY: £33,075 DURATION: Permanent HOURS: 37.5hrs per week (Mon – Fri | 8am to 4pm /9am to 5pm | Occasional shift cover when required ) NOTE: WE ARE UNABLE TO PROVIDE SPONSORSHIP OR SUPPORT THOSE ON A SKILLED WORKER VISA.
Day-to-day duties: Supporting service users from point of entry into the service and through their treatment/recovery journey.
Providing screening, assessment, and recovery planning and onward referral.
Reducing drug and alcohol related harm to service users and the wider community.
Support development of systems, procedures and structures of the accommodation service Maintain effective multi-agency operational and strategic links in particular with external agencies and commissioners Work collaboratively with other managers/departments and actively contribute to the implementation and delivery of services Take the lead on referrals, assessing the suitability of the service for prospective clients, and facilitating a welcoming move in process.
Assist the manager in the setting and monitoring of annuals budgets, ensuring financial robustness, whilst maximising opportunities for personalised support to clients.
Provide clear financial information to residents to promote healthy budgeting and financial inclusion, supporting the payment of accommodation costs and service charge.
Ensure the swift completion and new letting of voids to minimise associated loss of income.
Ensure staff are well trained and supported to work to their full potential Provide regular staff supervision and team meetings Develop a strong team spirit to provide a cohesive and consistent service Foster personal growth and the development of specialist skills/expertise Provide consistent staff cover through fair staff rotas and an adequate supply of relief workers Set ambitious and realistic expectations of staff performance and be resolute they are met.
Develop outcomes/impact-based performance measures across the service to demonstrate if the highest quality possible service is being provided.
Ensure there is accurate and timely recording of case and statistical information on case management system- Inform (e.g., including risk and support plans).
Produce and monitor regular performance information reports for internal and external purposes.
Take every opportunity to involve clients in the design and delivery of services, and to provide feedback on the quality-of-service provision.
Maintain the quality of the living environment by ensuring the premises are safe, clean and in a good state of repair, rectifying any issues promptly.
Develop effective systems for working with clients to ensure their individual units of accommodation are kept in safe and reasonable condition balanced with their need for privacy and dignity.
Contribute to the development of the planned and cyclical maintenance plans.
Develop and implement project housing management policies and procedures which are compliant with legislation and best practice Ensure residents fully understand the agreements they have entered into and the housing management policies Assist with meeting Health and Safety requirements throughout the service Abide by organisations policies and procedures and regulatory requirements at all times and in particular: Health and Safety Adult and Child Safeguarding, Professional Boundaries DPA and Data Management Ensure all service policies and procedures are regularly reviewed and well embedded.
Play an active part in the development and implementation of organisational wide policies and procedures.
Promote and embed a proactive approach to equality and diversity – by example and in management approach Participate in equalities impact assessment and review as required.
Maintain personal development including participation in performance reviews and training.
Undertake any other reasonable duties required by the management team Maintain at all times the ethos of the organisation.
Essentials: DBS within the last 12 months (must have original copy) Managerial experience within a Support Service.
Good Knowledge of welfare benefits, financial inclusion, housing and homelessness law and policy relevant to homelessness.
Experience of delivering support to vulnerable people including those with complex and enduring needs.
Good knowledge of alcohol, drugs and issues around addiction and relapse management as well as Harm Reduction.
Experience of multi-agency working and influencing key stakeholders.
Good knowledge of mental health, personality disorders and dual diagnosis.
Good knowledge of effective housing management and buildings maintenance.
For more information on this role please contact Emily Rex on (phone number removed)