Job summary We are looking to recruit an Assistant Practice Manager to support the GP Partners & Practice Manager in effectively managing the wider practice team, patient services & overall smooth running of the surgery.
Main duties of the job The successful candidate will lead on aspects of the day-to-day running of the surgery, with an emphasis on management of the practice team, patient services, building maintenance & IT systems.They will also assist the GP Partners & Practice Manager with all other elements of managing the services provided at West Gorton Medical Centre and deputise for the Practice Manager during periods of absence.
About us West Gorton Medical Centre is a CQC Outstanding rated GP surgery in central Manchester, 10 minutes outside the city centre.
We are situated in a regeneration area and have a growing list size, with currently over 7,500 patients.
We are strongly invested in prioritising patient care and work hard to build links with our local community,Our clinical team consists of three GP Partners, three salaried GPs, two Nurses, a Nurse Associate & a Pharmacist.
We are a training practice, with three GP trainees currently working at the surgery.
We are innovative in striving to meet the needs of our patient population and have implemented a Therapist to provide 1:1 yoga therapy sessions for our patients.Our administrative team provide front-of-house & back-office support to the clinicians & registered patients.
Job description Job responsibilities Lead on or assist the Practice Manager & GP Partners with the below tasks to maintain the effective management of the Practice.
This list is not exhaustive & may be added to at any time.ORGANISATIONALAll aspects of building maintenance including Health & SafetyLiaise with Practice Manager & GP Partners regularlyLiaise with relevant staff within the PCN & locality to share learning & achieve objectivesLiaise with commissioners regarding contracts & performance reportingDevelopment & review of Policies & ProceduresMaintain CQC complianceHandle patient complaint responsesProcess outgoing paymentsReconciliation of payments in accountancy softwareOversee stock ordering & rotationCoordination of quarterly Patient Participation GroupCoordination of monthly staff training afternoonAny reasonable tasks requested by the Management TeamSTAFFLine management of staffProvide training & ensure mandatory training is completeMonitor workflow & implement more efficient processesAppraisalsPastoral care & wellbeingDisciplinary proceduresRotasAnnual leave management & coordinationRecruitment, including pre-employment checks & interviewsDeputise for the Practice Manager during absenceOrganising GP cover for absenceQUALITY & PERFORMANCEQuality & Outcomes Framework targets & submissionsPrimary Care Quality & Recovery Resilience Scheme targets & submissionsNational & local enhanced service targets & submissionsInternal audits of performanceITManagement of IT systems, staff logins, etc.Electronic appointment diariesWebsite managementOnline consultation platform managementPhone system monitoring & management Person Specification Experience Essential Excellent communication skills Effective time management Ability to manage others sympathetically IT literacy Desirable Prior experience of a similar role within General Practice Experience of EMIS Web,Docman 10,Footfall,Surgery Connect,Xero, PCSE Qualifications Essential Educated to a high standard Desirable Leadership and / or Management Qualification or willingness to undertake AMSPAR or Business Administration Qualification