Job summary Full time hours per week.
Permanent post.The Deputy Operational Business Manager is a full time position reporting to the Operational Business Manager.
The post holder will be responsible for the operational management of a range of clinical services.
The Deputy Operational Business Manager is responsible for the delivery of national and local access and quality standards, service development, complaint management and delivery of Income and Cost Improvement Programmes.The post holder will be expected to exercise initiative, prioritise conflicting work demands and communicate effectively with the multi-disciplinary team, as well as internal and external departments, to deliver the highest quality of care for our patients.The post holder will lead on delivery of national and local standards and will lead on projects to improve service delivery and patient experience.
They will be required to lead on key areas of performance and activity including data management, coding and financial monitoring.
The post holder will need to problem solve as appropriate, and develop and implement sustainable solutions in conjunction with clinical and administrative colleagues.
Main duties of the job Operational and Performance ManagementService developmentRisk and quality managementFinancial and resource managementWorkforce management About us We are committed to recruiting staff who demonstrate the core values and behaviours of the Trust and who are committed to the delivery of high quality services for patients, their families and our staff.
Our ValuesVision We have a plan that will deliver excellent health and care for future generations, working with partners to ensure our services are sustainable.
We make decisions that are best for long term health and social care outcomes for our communities.Openness We communicate clearly to our patients, families and our staff with transparency and honesty.We encourage feedback from everyone to help drive innovation and Improvements.IntegrityWe demonstrate fairness, respect and empathy in our interactions with people.We take responsibility for our actions, speaking out and learning from our mistakes.Compassion We take a person-centred approach in all our interactions with patients, families and our staff.We provide compassionate care and demonstrate understanding to everyone.ExcellenceWe put quality and safety at the heart of all our services and processes.We continuously improve our standards of healthcare with the patient in mind.
Job description Job responsibilities For further information regarding the key responsibilities of this role please see the attached job description.
If you have any further questions regarding this role, please do not hesitate to contact us via the information below.
Person Specification Educational & Qualifications Essential Degree or equivalent experience or training, plus further staff and project management knowledge to post graduate diploma level equivalent.
Certificate in Management Studies or equivalent Desirable Evidence of continuing professional development.
General Experience Essential Experience of managing and leading healthcare services within a healthcare setting.
Experience of working within complex organisations.
Experience of managing change and developing practice.
Evidence of partnership working across organisational boundaries.
Problem solving.
Experience of staff management Proven track record of achieving healthcare targets Proven track record of partnership working to develop services Proven track record of delivering challenging objectives to a deadline Desirable Experience of managing budgets and advising budget holders of smaller delegated budgets Experience of risk management.
Experience in developing business cases and leading projects through to completion and evaluation.
Experience of working in an acute environment.
Skills Essential Analytical skills and ability to think strategically.
Interpersonal skills both written and verbal.
Ability to deal with conflict management and stressful/hostile situations.
Innovative and creative in producing future service developments.
Ability to manage HR issues.
Leadership skills - able to cope with a diverse teams located on multiple sites.
Excellent time management and strong planning/ organisational skills Computer literacy.
Good presentation skills Ability to demonstrate initiative and judgement in identifying key issues Effective decision making Strong persuasive and influencing skills Desirable Skills in negotiation Knowledge of the political environment within which the NHS operates Knowledge Essential Knowledge across a wide range of health related issues.
Knowledge of evidence based practice Knowledge of modernisation and change techniques Desirable Knowledge of current issues relating to the departments.
Knowledge of clinical governance and risk management.
Impact - uses a variety of methods to gain support for ideas, strategies and values.
Other Essential Ability to lead and manage a team in the delivery of patient care across multiple sites Assertive, confident and able to work on own initiative Self-motivated - possesses high internal work standards, sets stretching yet attainable goals; desires to do things better and to measure progress against targets.
The ability to communicate effectively in English Motivation - driven by a genuine desire and concern for the quality and appropriateness of patient services.
Ability to function under pressure and meet deadlines.
Commitment to ongoing learning and personal development.