Deputy Contact Centre Manager

We are working with a well know brand whom are looking for an experience Transport Centre People Leader for their site in the South West.

Working on site on a shift rotation (Can be discussed & example plan shared)On call/operational coverage requirement 24/7.

We have a vacancy for an enthusiastic and focused People Manager to join our clients busy, vibrant team. The successful candidate will be motivated, resilient, organised, high calibre and dedicated to delivering a great service -If you have previous team manager experience, get in touch!

About the role: Lead the CC team to meet and exceed business objectives, service targets corporate goals including operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition.Responsibility for operational processes & overall delivery & business performanceContinually review and monitor work performance of all advisors against agreed KPI's, ensuring that calls are handled professionally.Support the completion & circulation of all reporting to the customer/ clients as per the contractual requirements.Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to Senior CC Manager.Who are we looking for? Evidence of effective interpersonal, coaching and leadership/supervisory skills.Previous Team Leading / Managerial experience is essential.Reporting, Operational and Analytic skills.Planning & Logistics experienceThis role requires LEVEL 2 DBS clearancePrevious experience working in a call centre environment is essential.Excellent verbal and written communication skills.Good numeric and verbal reasoning skills.Effective problem-solving skills.Performance management skills and experience.Client/customer management skillsPlease get in touch with ******
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