Join a team that is changing millions of lives.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Transforming smiles, changing lives.
At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next.
We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.
Our diverse and collaborative teams are constantly pushing the boundaries of what's possible.
Ready to join us?
About this opportunity Your mission is to provide customers the best clinical support and education.
This position is mainly responsible for increasing clinical confidence and case growth across the Invisalign product portfolio through clinical education and support to customers.
The process includes interaction and communication with private-practicing Orthodontists and General Dentists related to case specific issues, ClinCheck quality and troubleshooting.
Focus will be on clinical education as well as troubleshooting clinical issues for customers.
In addition, other duties will include support with day to day needs of education events.
In this role, you will… Provide clinical customer support to orthodontists and general dentists in the areas of case assessment, treatment evaluation, ClinCheck support and troubleshooting.
Investigate and analyze clinical-related customer inquiries, complaints and adverse events.
Drive and accelerate clinical confidence for selected groups of doctors via specifically designed educational programs in close coordination with Marketing, Customer Support and Sales Teams.
Provide input to research and development to improve existing products/ services and develop new ones.
Investigate product safety incidences and report this on CRM system, including inbound and outbound calls with customers to provide support and clinical education.
Travel to host and execute clinical educational events as part of structured certification/education programmes for customers.
Conduct field visits with customers and co-travel with the commercial team.
In this role, you'll need … Bachelor's degree in dentistry, dental tech, dental hygienist or master's degree related to Orthodontics.
Two years' experience in customer relations in medical/dental related areas or in an international Customer Care environment.
Strong interpersonal, listening and persuasive communication skills.
Strong presentation skills, ability to influence through public speaking.
Excellent written and verbal communication skills in English.
Good knowledge of basic computer operations and Microsoft Office tools.
Skill in establishing priorities and handling multiple projects simultaneously.
The ability to flourish in a young international company experiencing significant growth (i.e., roll up sleeves approach and able to deal with ambiguity).
Ability to travel out of local geography up to 30% of the time.
Sound like a good fit?
Great!
Click the "Apply" link to let us know you are interested.
Not the right fit?
Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family.
Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.
About Align Align Technology is a publicly traded medical device company that is transforming smiles and changing lives.
Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect.
Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services.
Did you know?
Align is the world's largest manufacturer of custom 3D-printed materials.
By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries.
Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.
We respect your privacy.
Please review our Applicant Privacy Policies for additional information.
Global Diversity Statement: At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees.
As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees.
We live our company values by promoting healthy people and healthy communities.
All with the intent of changing millions of lives, one unique smile at a time.
Equal Opportunity Statement It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.
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