Job Title - Delivery Administrator Reports to - Group Order Hub Manager Department - Operations Salary - £23,000 - £25,000 (DOE) Location - Shoreham by Sea Established in 2003, Focus Group is proud to be one of the UK's fastest growing independent providers of essential business technology, providing digital workplace solutions to over 30,000 customers across the UK.
From our small but ambitious beginnings, we have grown into a nationwide company with over 1000 employees across 16 offices and have recently joined the ranks of Britain's private company 'unicorns' after securing a new $1bn valuation.
Our recent investment from PE backers, Hg, will support Focus Group's organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector.
We are now recruiting for a Delivery Administrator.
As part of the Delivery Support department you will be part of the Orders Hub processing new orders across a wide range of products, procuring equipment and invoicing completed works.
Principal Responsibilities Reviewing 'best price' before purchasing equipment through our suppliers Raising purchase order numbers via our purchasing system Ordering IT equipment that is required for customer orders and internal purposes • Liaising with other departments to ensure all equipment is ordered in a timely manner Tracking the equipment order and ensuring that the delivery was successful Organising the return of unwanted, unused, or faulty equipment Raising and billing new additional handset orders Placing orders for new line features Invoicing customers for all orders placed Requirements Calm and organised to ensure workloads are managed effectively – it gets busy and challenges arise Must have keen eye for detail due to nature of dealing with customer requirements Demonstrates willingness to learn new skills and continually develop oneself Excellent communications skills both verbal and written • Good telephone manner Accurate numeracy, written and data entry skills Quick and logical thinker To not be afraid to ask questions, take on board the answers and learn and deliver from that new knowledge and understanding Customer Service focused; be prepared to own an issue and see through to completion but also not to be a blockage.
To go the extra mile for the sake of the team, customer, and the business.
Above all to actively contribute to ensuring an efficient and cohesive team effort.
Don't let the requirements hold you back!
We value passion, potential, and a willingness to learn just as much as experience.
We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply - even if you don't tick every box.
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team.
We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We're proud to have built an outstanding place to work where people thrive and are recognised for their achievements.
We're delighted to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly.
We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.