We are currently recruiting for a Day Concierge to join a luxury development in Egham.
Shift Pattern: 32 hours per week - Sat (12hrs) , Sun (12hrs), Mon (8hrs) Salary: £20,500 - £20,800 per annum Main Duties: Deliver excellent customer service to all residents.
Greet all residents professionally and courteously.
Proactively anticipate resident's needs.
Aid and engage with all guests/residents and colleagues within the development.
Always act as an ambassador for the company.
Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
Verify all visitors, suppliers, and contractors.
Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
Carry out regular building checks and log/report any maintenance that is required through the correct channels.
Adhere to health and safety, fire, and bomb threat procedures.
Report anything which causes concern to staff or residents to the appropriate authority.
Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
Ensure the communal areas are always kept clean, tidy, and presentable.
Complete the am/pm/overnight operational reports and handover and report any operational issues.
Assist with Move In's/Move Out's.
Requirements: Proven experience in security operations or a similar role, preferably in a residential or hospitality setting.
Strong communication and interpersonal skills to provide excellent customer service and interact with residents and guests professionally.
Ability to remain composed and act decisively in high-pressure situations or emergencies.
Familiarity with security systems, CCTV, and access control technologies.
Knowledge of fire safety protocols and first aid is advantageous.
Reliable and responsible, capable of working independently during night shifts.
Flexibility to work on weekends and holidays as required.
The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks AMRT1_UKCT