Datix And Quality Systems Manager

Job summary The Datix system is a suite of modules for Risk, Incidents, Complaints, PALS, Claims, Inquests & Contacts through which the organisation coordinates and manages its patient safety, quality and risk obligations.
To ensure data is submitted timely internally and externally (NRLS/ LFPSE)To support Datix/ LFPSE projects/ Patient Safety Incident Review Frameworks, develop plans alongside the Patient Safety Incident Lead.
To escalate issues around Datix, data, NRLS, LFPSE to the Patient Safety Incident Lead.
The post holder will be responsible for the day-to-day technical management of the system and business continuity.
This includes troubleshooting of complex problems and system errors, liaising with the system supplier and developing the system for the purpose of good governance and efficient front end user experience.
They will develop Standard Operating Procedures, SBARS and Technical Support documents, adhere to change control processes, and communicate changes in system functionality to all key stakeholder The post holder will develop and deliver virtual and face to face Datix training.
In liaison with the Education team they will develop Datix user modules for induction, clinical personnel, investigators, first line supervisors and approvers of Datix records.
Main duties of the job Act as the lead for the Trust Risk Management system (Datix) and be the responsible person and contact in all related queries/issues associated with the system.Investigate and analyse situations where the Datix system is not performing as expected, either through system error, user error or network issues, and rectify and manage accordingly.Supports the analytical work of the team by producing ad-hoc reports using data exported from Datix, LFPSE, NRLS, utilising analytical skills to identify errors or anomalies in the data and rectify accordingly.Responsible for maintenance and periodic review of the system's business continuity plan Provide ad hoc and routine training for Trust staff, tailored to meet the varying needs of staff across the Trust.
This includes the development and maintenance of user manuals to support training.
They should also maintain records of this training.Create dashboards including monthly, weekly and quarterly data for specific staff groups governance, ward managers.Provide timely Datix information for all FOIs requests, for submission to relevant committees, regulators and to comply with regulatory frameworks Develop online training program/material and training manuals to assist staff in system use.To supervise the incident team on a day-to-day basis, Band 4, Band 3.Conduct appraisals and monthly supervision within line management responsibilities for the Band 4 & Band 3 staff About us CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.
Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do.
We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.
We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.
CWP are committed to making our recruitment practices as inclusive as possible for everyone.
We are committed to promoting equality and diversity and developing a culture that values differences.
To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters.
This programme welcomes you to CWP and provides you with information and training to support you in your role.
We welcome applications from people who have direct experience of accessing our services.
Job description Job responsibilities Please download a copy of the job description for full details.
Recruitment selection processes are based on competence (see Person specification) and values.
CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life.
Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment.
The supporting information section in your application should therefore reflect your understanding of the Trusts Values and associated behaviours.
You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
Further help and support for completing your application can be accessed via our website If you need any further guidance to help you complete your application, contact our recruitment team via email or by calling 01244 393100.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community.
As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a Silver award with the MOD Defence Employer Recognition Scheme (DERS).
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check.
Costs are deducted from salary following are encouraged to enrol for the DBS Update Service.
A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.
Good luck with your application.
We hope to welcome you to Team CWP very soon.
Person Specification Qualifications Essential Educated to Degree and / equivalent technical knowledge of Datix or equivalent system.
Datix Certified Professional ECDL or equivalent IT qualification Desirable Continuing Professional Development in Safety system management Mentoring and coaching qualification A leadership qualification Knowledge and Expertise Essential Datix system experience / knowledge Health services and the delivery of healthcare Proficient in use of IT, Excel, Word Demonstrates a knowledge of the new Patient Safety Incident Response Framework (PSIRF) and LFPSE (Learning from Patient Safety Events.
Working knowledge of NHS incident management reporting systems.
Working knowledge of using local risk management systems including implementation of new configurations.
Excellent working knowledge of database technology, query building and report writing.
Experience and expertise in data analysis and presenting this in an accessible way.
Experience of effective working independently, including prioritising and managing workload.
Experience of handling highly sensitive information with discretion.
Experience of working in a complex changing environment and the ability to prioritise.
Experience of undertaking judgements involving complex facts or situations, which require the analysis, interpretation, and comparison of a range of options.
Able to plan and organise a broad range of complex activities or programmes Demonstrable project management experience.
Experience training staff from range of disciplines Previous experience of managing/ leading projects or use of QI methodology.
Awareness of current professional issues.
ongoing, which require the formulation and adjustment of plans or strategies.
Experience of developing and implementing policies across a range of business areas Desirable Experience working in a Mental Health Trust Experience Essential Previous experience of leading a team Previous teaching experience / presentation skills Experience of undertaking change management activities Risk management experience Experience of staff supervision Managing and supervising staff - band 3/ band 4 Desirable Knowledge and understanding of clinical governance issues Prior experience of coaching and mentoring Experience of developing and working with training systems Experience of project management